NewVoiceMedia Wins 2014 Communications Solutions Product of the Year Award

PRESS RELEASE: NewVoiceMedia, the leading provider of cloud customer contact solutions, announced today that TMC, a global, integrated media company, has awarded NewVoiceMedia’s ContactWorld for Service solution a 2014 Communications Solutions Product of the Year Award. Continue reading NewVoiceMedia Wins 2014 Communications Solutions Product of the Year Award

Incendonet Virtualizes SpeechBridge® for Lowest TCO for Speech Automation

PRESS RELEASE: Incendonet, Inc., a leading provider of speech automation solutions for the enterprise, today announced support for virtualization of the SpeechBridge family of solutions. Virtualization technology has changed how companies of all sizes are deploying their business communications. Continue reading Incendonet Virtualizes SpeechBridge® for Lowest TCO for Speech Automation

VOCALCOM Effortless Contact Center Software Revolutionizes Contact Center Performance: AW Rostamani Takes Advantage to Accelerate Business Growth

PRESS RELEASE: VOCALCOM, a leading multi-channel Contact Centre Solutions provider for the Middle East and Africa was appointed to integrate AW Rostamani’s existing contact center solution with its new Effortless Contact Center software to connect agents to customers through the agent console and deliver amazing service on every channel. Continue reading VOCALCOM Effortless Contact Center Software Revolutionizes Contact Center Performance: AW Rostamani Takes Advantage to Accelerate Business Growth

Tech savvy consumers want new payment technology to prevent call centre fraud – Syntec Telecom’s 3rd annual tracker survey reveals overwhelming growth in demand

PRESS RELEASE: Syntec Telecom’s 3rd annual tracker survey reveals that much publicised recent data breaches have increased further the demand from today’s consumers for new payment technologies to tackle fraud in call centres. Continue reading Tech savvy consumers want new payment technology to prevent call centre fraud – Syntec Telecom’s 3rd annual tracker survey reveals overwhelming growth in demand

Is remote working the future? How the cloud could transform your office

NVM logo jpgBLOG: Many businesses have a rapidly expanding workforce, but an office that stays the same size as it ever was. This isn’t a case of forcing employees to share desks or building workspaces in the corridors, it’s simply that more businesses are recruiting remote workers. Continue reading Is remote working the future? How the cloud could transform your office

50 Years of ASC – a Success Story

PRESS RELEASE: On July 1, 2014, ASC is celebrating its 50th anniversary: five decades brimming with groundbreaking events and milestones, boosting the evolution of a company with the courage to constantly reinvent itself. Anti-cyclic R & D investments in new technologies such as speech analytics as well as the long-term growth of its international sales activities have established ASC as a key player in its industry and one frequently a step ahead of the competition. Continue reading 50 Years of ASC – a Success Story

IMERYS Toiture Selects Aptean Pivotal to Increase Sales and Improve Efficiency

PRESS RELEASE: Aptean announced today that IMERYS Toiture, a subsidiary of the Imerys Group and a French leader in the terra cotta roof tile market has selected the Aptean Pivotal customer relationship management (CRM) solution to provide complete visibility of its commercial and marketing activities. IMERYS Toiture has 12 production sites in France and offers a line of 70 types of roof tile in more than 100 different colors and 700 accessories. Continue reading IMERYS Toiture Selects Aptean Pivotal to Increase Sales and Improve Efficiency

HGS Wins ‘Best Contact Center’ second year in a row at Contact Center World EMEA finals

PRESS RELEASE: HGS successfully defended its ‘Best Contact Center’ title at the 2014 EMEA finals (Europe, Middle East and Africa) of the Contact Center World Awards. HGS’ Centre of Excellence for Customer Retention in Preston, UK, retained its tittle for delivering exceptional customer service while driving agent performance through transformational programs. The Preston centre having grown in size in the last year, participated in the ‘Large Contact Center of the Year’ category. Continue reading HGS Wins ‘Best Contact Center’ second year in a row at Contact Center World EMEA finals