Ameyo powers customer interactions for Federal Brands

PRESS RELEASE: Drishti-soft solutions, a leading provider in Contact Center and Enterprise solutions, announced today that Federal Brands Ltd, the parent company behind the successful brand Live In Jeans has chosen Ameyo for its futuristic and feature-rich technology.

Federal Brands Ltd, the parent company behind Live In Jeans was in pursuit of a contact center technology that was capable of easing their business processes, especially, outbound dialing. The executives were persistent on the quality and scalability of the technology,i.e, the dexterity of the solution to adapt to evolving business requirements, without hampering the endurance of the platform.

Mr.Akhilesh Kumar, Head Service Delivery, Federal Brands Ltd states the reason for selecting Ameyo “Being a B2C and B2B fashion brand, customer service is of utmost importance to us and this is why contact center technology is crucial to our success. Ameyo stood out from its competitors because of its customer oriented technology solution.It provides us the opportunity to scale up to meet evolving market demands by extending our capabilities to cultivate otherwise untapped potential.”

Federal Brands required a solution that was able to offer business enhancements that included Predictive Dialer and Multiple Campaign Dialer list across time zones. This allowed the system to improve the operational efficiency of the company, and at the same time reduce operational overheads drastically. .

About AMEYO:

AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.

About Drishti:

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touch points in Asia–Pacific, India, SAARC, Middle East, Africa, and the Americas. Drishti’s customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.