BLOG: Klaas van der Leest, Managing Director, Intelecom UK Ltd, shares his top five tips for successful social media customer service in contact centres.
Love it or loath it, social media is here to stay. Customers enjoy the immediacy of using IM, Twitter or Facebook to share information and ideas. People expect to interact using their PCs, tablets, mobile phones and other personal electronic devices. Continue reading Contact Centre as a Service: Getting started with Social Customer Service