PRESS RELEASE: Promero, Inc., a leading reseller and hosting provider of call center software announced today a new Speech Analytics OnDemand program. The new program gives contact centers the ability to maximize call center agent performance and immediately improve business by using Promero’s hosted speech analytics solution that is affordable, scalable and easy to implement.
Promero’s Speech Analytic OnDemand solution featuring CallMiner Eureka platform improves contact center and enterprise performance by automatically scoring 100% of agent interactions and uses conversational analytics (text and speech analytics) to immediately reveal insights from customer conversations. Promero’s complete call center software, call recording and speech analytics solutions provides business owners the ability to evaluate every customer contact, not just a sample of the calls.
Recently, a travel vacation and resort management company was awarded Speech Technology Magazine 2013 Speech Industry Implementation Award for its use of CallMiner Eureka. The travel company was able to correlate talk and handle time with customer satisfaction and frustration levels. With CallMiner Eureka, they were able to make this important determination across their entire call center agent pool.
Organizations using speech analytics can instantly access and review data from millions of customer engagements, identify cost reduction and optimization opportunities, monitor compliance, and easily uncover the root cause of issues. Promero’s OnDemand solution highlights pre-configured solutions for scoring customer service, sales performance and outbound collections including configurations that evaluate every call for Mini Miranda language, Right Party Contact Language, non-compliance with Consumer Financial Protection Bureau, Fair Debt Collation’s Practices Act and abusive language from either party. Redacting service (the removal of confidential information) is also available for customers with PCI compliant sensitive recordings that are required to remove any confidential consumer information and meet compliance standards.
CallMiner is the market leading cloud-based solution for improving agent performance through Voice of the Customer analytics across all channels. Eureka automates the overwhelming process of monitoring information from 100% of interactions – calls/audio, chat, email, surveys and social – to uncover consistent and reliable information about agent performance. Real time business intelligence can be leveraged by enterprises to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. For more information, visit http://www.callminer.com.
About Promero, Inc.
Founded in 2001, Promero is a leading business consultant and software provider of contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Gold Partner for Siebel CRM and Contact Center Anywhere and Salesforce AppExchange Partner. Promero is an authorized reseller of Aspect Call Center Software UIP, Interactive Intelligence CIC, CallMiner, Vocalcom HermesNet, Pipkins Vantage Point, Monet Workforce Management software, RiverStar CE Suite, IEX Channel TotalView Work Force Management, Verint Impact 360 Work Force Optimization, Voxeo Voice Recognition and Peak10 Reseller for data center services. Call 888.204.0822 or visit Promero’s website at http://www.promero.com.