RJR Technology Reduces Call Back Time and Increases Conversion Rates with Five9

PRESS RELEASE: Five9, a leading provider of cloud contact center software announced that RJR Technology uses Five9 to reduce call back time and increase lead conversion rates for its clients.

Contact Centre CLUB

RJR Technology is a software development firm that specializes in designing and creating state-of-the-art technology systems for some of the country’s largest home remodelers. Its flagship product, LeadPerfection, is an enterprise-class software solution designed to manage remodeling and home services businesses from top to bottom, including lead management and CRM tools. LeadPerfection can do everything from handling basic accounting to booking appointments and tracking leads.

To take the solution to the next level, RJR Technology paired it with the Five9 predictive dialer to enable contractors to make outbound calls. Using the integrated solution, RJR estimates that home remodelers were able to:

  • Increase conversion rates by 10+ percent
  • Call back Internet leads in less than 25 seconds
  • Create a competitive advantage over other home remodelers
  • Improve training and supervision using Five9 monitoring and recording capabilities

“Remodelers – like marketing companies – do a lot of dialing and cold calling. What really makes or breaks a company is the conversion rate from when they receive leads to the time the sale takes place. With Five9, our customers are able to get more appointments because they are calling much faster and making a lot more calls. It’s made a big difference.” Bob Rubertone, founder, RJR Technology

About Five9

Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. With its extensive expertise, technology, and ecosystem of partners, Five9 delivers secure, reliable, scalable cloud contact center software to help businesses create exceptional customer experiences, increase agent productivity and deliver tangible results. For more information visit www.five9.com.