PRESS RELEASE: Drishti-soft Solutions, a leading provider in contact centre technology, is amongst the top 8 communication platforms in Unified Communications (UC) framework, according to PEM.
The Product Excellence Matrix (PEM), is a nomination-led initiative driven by NASSCOM and Frost & Sullivan to recognise Indian software products across defined categories which have achieved strategic and execution excellence. This initiative provides valuable insights into the competitive scenario and relative positioning in the target market segment.
TThe PEM highlights the excellence of Ameyo in the space of Unified Communications:
• Multi-channel and multi-modal contact center solution, that enables firms to reach out to potential customers, connect with them, complete their orders, manage their complaints, deliveries, and provide feedback through an integrated interface
• Has drag-drop based user interface, can be integrated in centralized and distributed ( multi-site) contact centers
• Deployable both on-premise or cloud model
Mr.Bishal Lachhiramka, CEO, Drishti-soft Solutions says “To be recognized as one of the top UC applications has definitely boosted our morale. We strive to provide an agile and efficient contact center platform to our customers, and we will continue innovating on our technology to address the complex requirements of businesses, to enable every business organization to deliver consistent customer experience across all channels.”
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touch points in Asia–Pacific, India, SAARC, Middle East, Africa, and the Americas. Drishti’s customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.