ECT Provides Next-Generation Intelligent Network for Multi-Channel Cloud Contact Center Services and Contact Center Seats on Demand

PRESS RELEASE: ECT (European Computer Telecoms AG), vendor of complete solutions for value-added services in the voice and multimedia domain, won a multi-million Euro tender to deliver their INtellECT® Next-Generation Intelligent Network and effECTive® Network-Based Contact Center to a new provider of cloud call center services, including on-demand agent seats.

Several companies reselling services on third-party platforms wanted to increase their margin and offer customers best-of-breed services at the best possible prices. With this goal in mind, they decided to eliminate the middleman and purchase their own platform. Having resold call center services based on different vendors, they were well positioned to judge the competing solutions. After holding a comprehensive tender, they awarded the contract to ECT. The call center services based on ECT technology are scheduled to be launched later this year.

As the founders of the new company had previously worked in channel markets, they were particularly interested in a solution that would allow them to target aggregators throughout Europe who then resell call center services to local businesses. This is one of the key reasons they chose the ECT solution which includes browser-based multiple-tier accounting and administration.

“Having paid close attention to market demands, we are uniquely able to deliver just what this demanding provider asked for,” explains Metin Sezer, Product Manager for Network-Based Contact Centers at ECT. “One of the greatest advantages of our product is that our customers can use one platform to offer the service via resellers. On top comes the great flexibility afforded by on-demand agent seats.”

The effECTive® Network-Based Contact Center suite is a complete browser-based solution. Over a web portal users can manage Number Translation Services (NTS) or access the effECTive® Visual Callfow Builder (VCB), a graphical user interface to create complex callflows without any programming knowledge. The Agent Workplace allows contact center agents to do the complete call handling. An additional manager module allows real-time monitoring of the agents’ activities.

The cloud-based contact center solution from ECT also allows home-working agents, as all features run in the browser. This makes it possible for ECT’s new customer to offer contact center seats on demand so companies can book additional agent seats during peak times.

ECT have their cloud-based contact center effECTive® product family installed in many countries around Europe enabling operators and resellers to offer profitable cloud communications services.