PRESS RELEASE: Building on its previous awards success in 2013, the HGS-Unilever partnership has been shortlisted for the second year in a row, in the ‘Best Outsourcing Partnership’ category at the CCA Excellence Awards. The Awards, held by the Customer Contact Association is one of most sought-after recognition programs in the UK customer contact industry, rewarding businesses and individuals who have raised the bar for excellence in customer service.
The HGS – Unilever partnership since its inception in 2007 has set the golden standard for consumer engagement in the FMCG space. From centres in London, Rome, Rotterdam, Paris and Hamburg, HGS provides multi-channel, multi-lingual consumer support for over 50 Unilever brands. Today, Unilever is drawing upon best practices established with HGS in its European operations to create a global focus on gathering, interpreting and acting upon consumer intelligence to create a truly customer driven business.
Speaking on the announcement Michael Zarri, European Consumer Engagement Manager for Unilever said, “This is a great achievement for a team which has been at the forefront of driving our consumer care strategy and bringing it to life across our European operations. Being shortlisted by the CCA for the second consecutive year is indicative of the success of this partnership which is playing an integral role in bringing our business closer to our consumers. I would like to wish the team all the best as they gear up for the finals.”
Matthew Vallance, CEO for HGS Europe commented “It is gratifying to see our work being recognised this way. As a business, we are focused on building enduring relationships with our clients which not only enhance their customer experience but also drive positive financial outcomes for their business. This is absolutely our focus with Unilever.”
Anne-Marie Forsyth – Chief Executive for CCA further remarked, “Our judging process is extremely rigorous and the awards are very hotly-contested so being shortlisted is a significant achievement in itself.”
The CCA Excellence Award winners will be announced at the Gala Dinner and Excellence Awards ceremony on the evening of 26 November in Edinburgh, Scotland. For more details, visit www.cca-global.com
HGS, part of the multi-billion dollar conglomerate Hinduja Group, is a world leader in Customer Relationship and Business Process Management, with a global footprint across North America, Latin America, Europe, Asia and Africa. With over three decades of experience with some of the world’s most recognised brands, it delivers the best practices that drive exceptional results for its clients. Its contact center solutions, back office transaction processing services, domain analytics and process consulting solutions combine operational excellence with functional expertise. It enjoys “Preferred Partner” status with most of its major clients. HGS currently serves 139 clients (excluding payroll processing clients) across sectors like Healthcare & Insurance, Banking & Financial Services, Consumer Products, and Telecommunications, Technology & Media. The company’s global delivery network comprises of 58 centres employing over 26,000 people worldwide. HGS generated $412 million in revenue in FY2014.
Unilever is a global leader in the FMCG space managing 40+ brands and more than 3,000 products in Home and Personal Care (HPC) and Food & Beverages segments.
The company has an annual turnover of £11.8 billion, employs about 174,000 people and works from close to 270 manufacturing sites across the world. A testament to its global impact is that its products are used 160 million times a day across 150 countries. http://www.unilever.co.uk/