PRESS RELEASE: Contact centre technology specialist QPC Ltd has been awarded over £300,000 of government backing to lead a ground-breaking project to deliver the next generation of visualisation tools using the company’s MIG software. Continue reading QPC ‘visualises’ the future of Customer Service with over £300,000 of Government backing
Daily Archives: September 4, 2014
Noble Systems Celebrates 25 Years of Innovation and Service to the Contact Center Market
PRESS RELEASE: Noble Systems Corporation a global leader in contact centre technology solutions, celebrates 25 years of delivering innovative products and services for the contact centre marketplace. Throughout the last two-and-a-half decades, Noble Systems has achieved a number of milestones, growing from a start-up technology provider to one of the industry’s leading developers of contact centre solutions. Continue reading Noble Systems Celebrates 25 Years of Innovation and Service to the Contact Center Market
Clarabridge Brings Industry-Leading Insight to Customer Calls
PRESS RELEASE: Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, today announced Clarabridge Speech, the fastest and most accurate enterprise-grade speech-to-insights solution. This was made possible through a strategic partnership with Voci, the world leader in hardware-accelerated speech recognition technology. Continue reading Clarabridge Brings Industry-Leading Insight to Customer Calls
Genesys Acquires CanaPlus Consulting
PRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions announced the acquisition of Singapore-based CanaPlus Consulting (“CanaPlus”). CanaPlus is a leading systems integrator that brings over a decade of expertise implementing Genesys solutions in the APAC region for large, multi-national financial services companies and other leading regional organizations. Continue reading Genesys Acquires CanaPlus Consulting
Inisoft extends US reach
PRESS RELEASE: Inisoft limited, one of the UK’s top software companies, has expanded its reach further into the US marketplace by announcing a brand-new licensing agreement with a leading Atlanta based Mortgage and Finance company. Continue reading Inisoft extends US reach
Ooredoo to Launch ‘Voice of the Customer’ Platform across Global Markets
PRESS RELEASE: Ooredoo is set to roll-out a real-time customer service platform in a first for the MENA region, enabling the company to instantly receive, analyse and respond to customer requests and queries across its global footprint. The company will deploy ‘Voice of Ooredoo Customer Experience’ VOCE technology, as it looks to distinguish itself by offering the best customer experience in each of its markets. Continue reading Ooredoo to Launch ‘Voice of the Customer’ Platform across Global Markets
AdvanTel Networks Announces Next-Generation Unified Communication Cloud Offer
PRESS RELEASE: AdvanTel Networks, a premier technology solutions provider, announced the launch of its next-generation Unified Communication cloud solution, vcCloud. The latest edition to AdvanTel’s VantageCare hosted solutions portfolio, vcCloud provides a cost-effective way for customers to take advantage of important business communications without the need to invest in expensive on-premise equipment. AdvanTel’s state-of-the-art data centers and integrated UC applications provide the best all-in-one, UC platform. Continue reading AdvanTel Networks Announces Next-Generation Unified Communication Cloud Offer
iPipeline Announces AgentOne Desktop Solution to be Delivered with Salesforce1 Platform
PRESS RELEASE: iPipeline®, the leader in on-demand marketing, selling and processing solutions for the nation’s top insurance carriers, distributors, financial institutions and their agents and advisors, today announced it is now part of the salesforce.com Partner Program to deploy the AgentOne™ Desktop for customers.
Calabrio Accelerates In Avaya Marketplace, Announces Joint Partnership With AdvanTel Networks
PRESS RELEASE: Calabrio, a leading provider of contact centre workforce optimization (WFO) and analytics software, today announced a joint partnership with AdvanTel Networks, a premier technology solutions provider, marking further expansion within the Avaya partner network. Continue reading Calabrio Accelerates In Avaya Marketplace, Announces Joint Partnership With AdvanTel Networks
C3/CustomerContactChannels Opening New Center in Las Vegas
PRESS RELEASE: C3/CustomerContactChannels, a global provider of customer contact solutions, has opened its brand new contact centre in Las Vegas with plans to hire 800 employees by year’s end. This will be C3’s first contact centre in Las Vegas. Continue reading C3/CustomerContactChannels Opening New Center in Las Vegas