PRESS RELEASE: C3/CustomerContactChannels, a global provider of customer contact solutions, has opened its brand new contact centre in Las Vegas with plans to hire 800 employees by year’s end. This will be C3’s first contact centre in Las Vegas.
C3 chose Las Vegas for its newest contact center location because of the highly skilled and eager contact center workforce. “The talent pool is exceptional in Las Vegas,” said Senior Vice President of Human Resources Bob Tenzer. “C3 has an incredible work culture to share with the Las Vegas community and we are excited to be able to train the next wave of enthusiastic career-driven people. In fact, in the eight weeks since our first team started, we’ve already had three promotions!”
C3 has hired about 300 people to begin operations for the new center, but will need to hire about 500 more before January 1. C3 is seeking customer care agents to serve health insurance clients and will train new employees to help provide high-touch customer service for the Medicare products they service.
C3 prides itself on providing agents in-depth training before an assignment and offers them the ability to grow within the company. Many of its associates who began as agents in other C3 locations worldwide have seen their careers grow into supervisory or managerial positions.
“We pride ourselves in a very low turnover rate and view our employees as an extension of our own family,” said Don Damiano, C3’s Las Vegas site director. “We are looking for applicants who enjoy dealing with people, developing new skills and who will fit our family oriented corporate culture. Our goal is to welcome new employees to our C3 community and hope they will stay and grow with us for many years to come.”
C3 is seeking applicants with prior contact center/customer service experience, but will consider anyone who has strong interpersonal skills and a passion for helping people solve problems. Interested candidates can apply in person by visiting C3’s Las Vegas facility at 490 E. Capovilla Avenue, Monday through Friday, or can apply online by visiting jobs.c3connect.com. C3 is now hiring for new positions including customer service representatives, operations supervisors, managers, quality assurance representatives and trainers immediately.
In addition to Las Vegas, C3 operates contact centers in Idaho, Utah, Arizona, Texas and Oklahoma in the United States; the Philippines; Sofia, Bulgaria; Glasgow, Scotland; Dalian, China, Guatemala City, Guatemala and Mumbai, India.
C3 provides a full range of interactive services across all communications channels in multiple languages for its clients from its network of delivery centers in North America, Europe, Asia and Central America. C3’s founders are pioneers in the industry having successfully grown global BPO companies over the last several decades. As a result, the company is uniquely positioned to deliver outstanding results for its clients through proven operational practices and its veteran leadership team.
C3/CustomerContactChannels is a global provider of contact center services unlike any other in the industry today. Services include Sales, Service, Performance Optimization, Reputation Management and complete customer lifecycle management via traditional, web, and emerging communication channels. C3 positively engages and promotes our clients’ brands with every contact made with their customers. With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL. More information can be found at www.c3connect.com.