Inisoft extends US reach

PRESS RELEASE: Inisoft limited, one of the UK’s top software companies, has expanded its reach further into the US marketplace by announcing a brand-new licensing agreement with a leading Atlanta based Mortgage and Finance company.

Contact Centre CLUB

The exciting new deal will see the purchase of 125 advisor licenses of the synTelate Enterprise Agent Desktop application; used alongside Avaya’s new Proactive Outreach Manager dialling solution to make outbound calls to existing customers.

The synTelate screen customisation and call flow scripting tool will be added to the desktop of each advisor, providing them with the right information at the right time to support the customer service or sales activity.

Commenting on the deals, John Goodram, Director of Technology at Inisoft Limited said, “This agreement represents further good news for Inisoft as we expand our reach within our key US sector. We look forward to working with our new partner in the months ahead and also to demonstrating the outstanding value that synTelate will bring to their contact centre operations.”