PRESS RELEASE: Magnetic North are delighted to have been named a Contact Centre EXPO Gold Award recipient. Continue reading Magnetic North named as Contact Centre EXPO Gold Award Supplier
Daily Archives: September 12, 2014
mplsystems secures grant from the UK Government Technology Strategy Board to research “Multi-Channel Textual Analytics for Customer Service”
PRESS RELEASE: mplsystems, the UK multi-channel contact technology specialist, has won a major £250,000 grant from the UK Government’s Technology Strategy Board to accelerate the development of multi-channel textual analytics solutions for customer service applications. mplsystems’ R&D activities will focus on how next generation textual analytics technologies can be applied to today’s increasingly complex customer service environments. Continue reading mplsystems secures grant from the UK Government Technology Strategy Board to research “Multi-Channel Textual Analytics for Customer Service”
Introducing powerful mobility and gamification – Teleopti WFM 8
PRESS RELEASE: Award-winning Teleopti, provider of workforce management solutions, has added mobility and motivational gamification to its latest version of Teleopti WFM. Employees are more empowered than ever, with greater influence over their work-life balance – in real time, wherever, whenever. Agents also engage in fun, game-like competition that boosts motivation and rewards high, measurable performance – ultimately improving the customer experience and earning the company substantial ROI. Continue reading Introducing powerful mobility and gamification – Teleopti WFM 8
Rant & Rave hires Phil Evans to help challenge the status quo
PRESS RELEASE: Rant & Rave, the UK’s leading SaaS Customer Engagement solutions provider, has taken on Phil Evans as its new Chief Revenue Officer. The company, which has adopted an aggressive business strategy to challenge the status quo of the customer engagement industry, will be using Phil’s extensive expertise to help grow the company – both in the UK and overseas. Continue reading Rant & Rave hires Phil Evans to help challenge the status quo
Drishti-soft enhances the customer service department of Fahrenheit Automobiles
PRESS RELEASE: Drishti-soft Solutions a leading provider of Enterprise software and Contact Center solution today announced that Fahrenheit Automobiles the largest SKODA Auto 3-S dealership in India has selected Ameyo as their customer experience management solution. Continue reading Drishti-soft enhances the customer service department of Fahrenheit Automobiles
National Express contact centre has its cake…and eats it
PRESS RELEASE: National Express’s customer contact centre is celebrating after helping its millionth customer in a year and being shortlisted for a top national award for being one of the best places to work in the UK. Continue reading National Express contact centre has its cake…and eats it
9 in 10 Retail Leaders Want more Influence over IT Decisions and Budgets
PRESS RELEASE: IT must do more to support customer-centric business goals of British retailers, according to an independent survey of 100 business decision-makers in UK retail organisations. The findings, published today in the Logicalis Retail IT Report 2014, chart the changing business relationship with the IT department, rise of Shadow IT and future retail technology demands. Continue reading 9 in 10 Retail Leaders Want more Influence over IT Decisions and Budgets
Dogs Trust selects Echo for national microchip helpline
PRESS RELEASE: Dogs Trust – the largest dog welfare charity in the UK – is working with specialist outsourcing firm Echo Managed Services on a major drive for all dogs in England and Wales to be microchipped by 2015/16. As part of its partnership Echo has established a dedicated microchip advice telephone line for dog owners to get in contact, and for Echo’s agents to connect dog owners with participating vets to get their pets ‘chipped’ for free. The campaign has already resulted in some 20,000 dogs being ‘chipped’ and their owners registered on a nationwide database. Continue reading Dogs Trust selects Echo for national microchip helpline
30 new jobs in Spark Response contact centre due to contract win
PRESS RELEASE: Spark Response has created 30 new jobs after securing a new contract with one the UK’s biggest energy providers. Continue reading 30 new jobs in Spark Response contact centre due to contract win