PRESS RELEASE: inContact announces the launch of the inContact Discover WFO Suite, an easy-to-use, fully-featured cloud WFO solution that is purpose-built for small to mid-sized businesses (SMB). The all-in-one, 100% cloud WFO solution is tightly integrated with inContact’s powerful contact center offering, enabling contact centers to deploy a single unified platform for Recording, Quality Management (QM), Speech and Desktop analytics, Workforce Management (WFM) and Performance Management, with intelligent automated actions connected back to inContact’s multi-channel routing and IVR. Continue reading inContact Continues Workforce Optimization (WFO) Market Momentum with New Cloud SMB Solution
Daily Archives: September 15, 2014
Are Passwords Passé? NICE Shows How Companies are Using Voice Biometrics to Authenticate Callers in Real-time at FinovateFall 2014
PRESS RELEASE: NICE Systems announced that it will present a live demonstration of NICE Real-Time Authentication to improve the customer experience while reducing the risk of fraud at FinovateFall 2014. The event will take place September 23-24, 2014 at the New York Hilton Midtown in New York City. Continue reading Are Passwords Passé? NICE Shows How Companies are Using Voice Biometrics to Authenticate Callers in Real-time at FinovateFall 2014
ASC to Demonstrate INSPIRATIONneo Workforce Optimization Suite at Customer Contact Expo 2014
PRESS RELEASE: ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced it will demonstrate its neo Workforce Optimization (WFO) suite at ICMI’s Customer Contact Expo 2014, at the National Hall in Olympia, London on October 1-2, 2014, Booth G21. Continue reading ASC to Demonstrate INSPIRATIONneo Workforce Optimization Suite at Customer Contact Expo 2014
Avnet Embedded, TrueUC Solutions LLC Bring Cloud-Based Unified Communications Solutions to Global Market
PRESS RELEASE: Avnet Embedded, a division of Avnet Electronics Marketing Americas, a business region of Avnet, Inc., announced that it has entered into a distribution agreement with TrueUC Solutions LLC, a provider of hosted real-time voice and video communications solutions. Avnet Embedded will now offer TrueUC’s flagship unified communications (UC) software – TrueUConnect, TrueContact and TrueCapture – to customers globally. Continue reading Avnet Embedded, TrueUC Solutions LLC Bring Cloud-Based Unified Communications Solutions to Global Market