PRESS RELEASE: Jacada announced the public availability of Visual IVR for Cisco. Designed to improve the customer experience with traditional Voice IVR systems, Visual IVR for Cisco significantly reduces call times, reduces inbound call volume and improves customer satisfaction by offering a convenient way for customers to “touch” their way through a traditional IVR on their smartphone instead of listening to voice prompts.
Delivering a more sophisticated experience than a traditional IVR system, Jacada Visual IVR for Cisco presents consumers with a much greater range of options for resolving their questions or issues. Users are able to select menu options visually instead of listening for which keys to press, and experience advanced self-service capabilities with the rich features available on today’s mobile devices. Jacada Visual IVR for Cisco works closely with an existing Cisco Unified Customer Voice Portal deployment to re-use and extend the proven integrations and applications already deployed. This re-use enables a very short time to deployment, and low cost to configure, Visual IVR solution. The product also bridges the gap between self-service and traditional voice channels by allowing customers to seamlessly connect to a live agent to complete the interaction, without having to repeat information.
“We’ve seen a tremendous shift in communication patterns over the last four years, and customers are demanding improved access to organizations via their mobile devices,” said Guy Yair, Co-Chief Executive Officer of Jacada. “This growth in mobile devices has been the impetus for us to design a new way for customers to visually interact with an IVR in a convenient touch manner they have become accustomed to.”
Jacada Visual IVR for Cisco works seamlessly with an organizations existing Cisco Unified Customer Voice Portal IVR, allowing for a quick implementation. By reusing the existing voice IVR there is no need to develop new customer interactions which further improves the return on investment.
*Cisco and Cisco Unified Customer Voice Portal are registered trademarks of Cisco Systems, Inc.
Jacada solutions help organizations improve their customer experiences and reduce their operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting?edge mobile customer service and visual IVR solutions, agent desktops, and process optimization tools. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile, or at the retail store. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.