Azzurri Launches Cloud-Based Unified Communications Optimisation Service

PRESS RELEASE: Azzurri Communications, the UK’s leading provider of cloud and managed communication services, has launched Azzurri Communication Service Manager (Azzurri CSM) a new cloud-based service which enables organisations to optimise the commercial, operational and technical performance of their Unified Communications (UC) investment.

An organisation’s UC technology underpins its ability to function, whether by delivering high quality, reliable voice calls, arming field workers with the collaboration tools needed to be effective on the road or enhancing customer interactions in the contact centre. It also represents a significant investment in terms of money and resources and it’s essential for organisations to maximise the return on that asset. Azzurri’s CSM service allows IT leaders to quickly and easily optimise and then maintain a high quality, rightsized, cost effective communications solution.

Charged on a monthly basis, the Azzurri CSM service currently offers unprecedented insight into Avaya telephony, UC and contact centre platforms, and this will be expanded to include Mitel and Microsoft Lync platforms over the coming months.

The cloud-based service can be deployed and will be fully functional within 24 hours, quickly enabling organisations to identify both issues and opportunities. The service can potentially pay for itself in less than a day in terms of time, resource and performance returns.
The service can be taken as a cloud-based tool or as part of an Azzurri managed service, which ensures customers not only receive the insight, but that Azzurri proactively helps customers to interpret and act upon it too.

Rufus Grig, CTO at Azzurri comments, “The Azzurri CSM service will help companies to make sure they’re getting the most from their investments in communications: from making sure the technology is working at maximum performance, to making sure that software is neither over nor under-licenced, to enabling capacity planning for the future. This will make managing communications systems for large organisations simpler and cheaper – delivering cost savings and ensuring systems perform better.”

Azzurri CSM delivers significant benefits in three key aspects:

Commercial benefits: Understand what you’ve got in your UC estate, what you’ve paid for and whether it is fully utilised. This can include tracking your license use and deployment to answer essential questions – are you paying too much and are you adequately provisioned? Azzurri CSM will also help deliver accurate forecasting of future requirements based on trending data.

Operational benefits: By delivering deep insight into the utilisation of the technology delivering enterprise communications, Azzurri CSM helps organisations to rightsize their UC infrastructure. Azzurri CSM can answer questions such as; Are your trunk circuits over or underutilised? Are your system resources coping with capacity demands? Are they load balanced or over provisioned? The service can also offer specific intelligence to IT teams, such as providing comprehensive vector diagrams on demand. The Azzurri managed service supports customers to better align their communications infrastructure with their immediate and forecasted operational needs.

Technical benefits: Ensure the organisation’s communications are delivering the correct service levels and quality to its users on each and every call with automated fault detection and resolution backed by extensive historical data. Azzurri CSM can quickly trace, identify and help organisations to remedy any issues, such as call quality, within their UC environment.

The Azzurri CSM service was developed in collaboration with Virsae, the New Zealand based UC service management specialists. Tony Jayne, CEO at Virsae commented, “We are delighted to be working in partnership with Azzurri to help them develop the Azzurri CSM service. We believe Azzurri’s track record and established expertise in the field of delivering award winning managed communications services, completely complements our vision of how organisations’ complex unified communications environments must be supported in the future.”