Sinclair Voicenet Extends Workforce Optimisation Capability

PRESS RELEASE: Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has appointed Donna Baxter as Workforce Optimisation Consultant. In this role she will be responsible for helping customers to embed best practice workforce management processes across their organisations in a wide range of market sectors including local government, public safety and enterprise contact centres.

Donna Baxter has over 14 years’ experience of workforce and resource management and joins direct from the Scottish Ambulance Service where, as National Workforce Planning Manager, she was responsible for standardising the resource planning process to deliver improved operational efficiency. Prior to this, she held senior resource planning positions at Esure and Morgan Stanley.

According to Peter Gough, a Director of Sinclair Voicenet: “Donna’s wide ranging experience in the delivery of workforce and resource management solutions will enable us to enhance the range of professional services provided to customers both before and after deployment. Sinclair Voicenet now provides an unrivalled range of consultancy services that will help customers to optimise business processes and achieve significant operational improvements.”

About Sinclair Voicenet

Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions. Based in East Kilbride, we provide a comprehensive range of customer interaction solutions and services to industry sectors including contact centres, financial institutions and public safety through to local authorities and utilities. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and is the only company to qualify as a NICE Master Distributor, the ultimate level of accreditation. We are regarded by NICE Systems as the UK’s leading expert in the deployment of NICE services and solutions and also work on behalf of other approved NICE resellers. For further information, please visit www.sinclairvoicenet.co.uk