Monthly Archives: September 2014

Awards, Technology

Noble Systems Receives Frost & Sullivan Market Share Leadership Award for Second Consecutive Year

PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology solutions, has received the Frost & Sullivan 2014 Market Share Leadership Award for the North American Outbound Dialling Systems market. The award marks the second consecutive year that Noble has been ranked as the market leader. At the heart of its continued growth are Noble’s key performance drivers of flexible deployment options, compelling feature set, and strength of offering. Continue reading Noble Systems Receives Frost & Sullivan Market Share Leadership Award for Second Consecutive Year →

Technology

Aspect Software’s cloud-optimised Unified IP 7.3 offers new compliance features, greater TCO

PRESS RELEASE: Aspect Software announced the launch of Aspect® Unified IP® 7.3, a feature-rich customer contact solution that simplifies and flexibly manages omni-channel interactions. Codenamed Mako Shark, Unified IP (UIP) 7.3 improves upon its predecessor by offering greater cloud-optimised deployment options, new proactive outreach compliance capabilities and tighter integration with Aspect’s social media interaction solution, ultimately providing a lower total cost of ownership (TCO) than previous iterations. Continue reading Aspect Software’s cloud-optimised Unified IP 7.3 offers new compliance features, greater TCO →

Technology, Who's Buying What?

Voxbone Sees Rise in Cloud Contact Center Traffic Volume in 2014

PRESS RELEASE: Cloud contact centre providers have experienced a 14 percent increase in call volume (in minutes) over the last six months, according to Voxbone, a cloud communications provider. Voxbone is the market leader in providing simple and cost effective international inbound SIP trunks (often referred to as DIDs) to the cloud contact centre industry, on which many dominant industry players rely on. Continue reading Voxbone Sees Rise in Cloud Contact Center Traffic Volume in 2014 →

Technology

LiveLOOK’s New TrueView Feature Improves the Co-Browsing Customer Service Experience for Agents and Customers

PRESS RELEASE: LiveLOOK, a global leader in development of secure, instant-launch, mobile-friendly co-browsing technology recently acquired by Oracle, announced today the release of TrueView. During a co-browsing session using LiveLOOK’s Co-Browse technology, the TrueView feature can be used to adjust the agent’s view of a customer’s screen to match the customer’s browser sizing exactly, even resizing in real-time if the customer changes the size of his browser window. Continue reading LiveLOOK’s New TrueView Feature Improves the Co-Browsing Customer Service Experience for Agents and Customers →

Technology, Who's Buying What?

Jacada Extends Agreement with Major Communications and Media Provider to Enhance Sales Agent Solution

PRESS RELEASE: Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has been requested to extend its relationship with one of the largest US-based communications providers for the implementation of a new sales agent’s desktop project. Continue reading Jacada Extends Agreement with Major Communications and Media Provider to Enhance Sales Agent Solution →

Technology

Zingaya Brings Its Click-to-Call Technology to WordPress Websites

PRESS RELEASE: Zingaya, a developer of high-fidelity web-based VoIP applications providing WebRTC-powered click-to-call technology for consumer-facing websites and customer service call centers announced the release of its plugin for WordPress, the leading free blogging framework and content management system used by more than 60 million websites. Continue reading Zingaya Brings Its Click-to-Call Technology to WordPress Websites →