NICE and Truphone Announce Integrated Cellular Recording Solution for International Compliance

PRESS RELEASE: NICE Systems and Truphone, the global mobile network, today announced that they have successfully integrated the cellular carrier’s mobile recording service with the NICE Trading Recording (NTR) system. Continue reading NICE and Truphone Announce Integrated Cellular Recording Solution for International Compliance

Aspect Software Bolsters Leadership, Adds Strategic Sales Personnel

PRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced the addition of two experienced executives to Aspect’s global sales leadership team, following investments in key sales readiness and channel growth initiatives. Continue reading Aspect Software Bolsters Leadership, Adds Strategic Sales Personnel

Pegasystems Raises the Bar for Customer Experience with Latest Industry-Leading Customer Service Application

PRESS RELEASE: Pegasystems Inc., the software company powering the digital enterprise announced significant innovations to its customer service application. Pega Customer Service engages customers while maintaining context and visibility, as they seamlessly transition across communication channels and devices – unifying social media, mobile apps, live chat, co-browsing, phone calls, and in-person service. Continue reading Pegasystems Raises the Bar for Customer Experience with Latest Industry-Leading Customer Service Application

Maintel acquires Proximity Communications

PRESS RELEASE: Maintel Holdings Plc, the telecoms and data managed services company, today announced the acquisition of Proximity Communications Limited and its subsidiary Achilles Professional Services Limited in a £9.6 million net cash deal. The acquisition is a key component of Maintel’s strategy to diversify its revenue base and significantly increase its skills and presence in new products and services. Continue reading Maintel acquires Proximity Communications

Frost & Sullivan Recognizes Verint with “Market Leadership” Honor in Latin America

PRESS RELEASE: Verint® Systems Inc. announced that it received a Best Practices Leadership honor from Frost & Sullivan, a leading global analyst and consultancy firm. The Market Leadership Award distinction for Latin American Contact Center Quality Monitoring Systems will be presented on January 29, 2015 during the firm’s banquet in São Paulo. Continue reading Frost & Sullivan Recognizes Verint with “Market Leadership” Honor in Latin America

Zultys, Inc., Launches Zultys Cloud Services

PRESS RELEASE: Zultys, a leading provider of innovative IP phone systems and unified communications solutions that empower businesses to collaborate effectively, announced today the release of Zultys Cloud Services—a cloud-based IP phone system, Unified Communications solution, and contact centre service based on the award-winning enterprise-class MX series of IP phone systems, that is easy to deploy for businesses of all sizes. Continue reading Zultys, Inc., Launches Zultys Cloud Services

Tata Sky Selects Genesys to Revolutionize Indian Home Entertainment

PRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions, today announced that Tata Sky, India’s leading Direct-to-Home (DTH) provider has deployed the Genesys Customer Experience Platform to enhance service delivery to its 13 million subscribers. Continue reading Tata Sky Selects Genesys to Revolutionize Indian Home Entertainment

RAC broadens engagement with Transversal to deliver consistent answers on the road

PRESS RELEASE: Motoring services provider the RAC has, for the first time, made its core knowledge base available to field agents. Powered by Transversal, ‘Ask RAC’ gives the agents access to the same information and support as their colleagues in the contact center and, in doing so, enables consistent information to be delivered across multiple customer channels. Continue reading RAC broadens engagement with Transversal to deliver consistent answers on the road

Citizens Financial Group Deploys Aspect Software’s Aspect Hosted Workforce Management to Drive Efficiency, Deliver Exceptional Customer Experiences

PRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that Citizens Financial Group selected Aspect Hosted Workforce Management (WFM) to be deployed in a hosted environment. A long-time Aspect WFM on-premises customer, Citizens Financial Group upgraded their technology and moved to a hosted environment to improve performance and functionality, decrease operational expenses and speed future technology upgrades. Continue reading Citizens Financial Group Deploys Aspect Software’s Aspect Hosted Workforce Management to Drive Efficiency, Deliver Exceptional Customer Experiences

Social Prospecting Takes Centre Stage for Artesian Social Seller Solution

PRESS RELEASE: Artesian, the innovative developer of social intelligence software has today revealed that due to the inclusion of a brand new advanced Prospecting tool, customers will now benefit from a combination of topical news and data to extract powerful real-time social insight. Continue reading Social Prospecting Takes Centre Stage for Artesian Social Seller Solution

SDL Customer Experience Cloud Fuels Record Company Growth in 2014

PRESS RELEASE: SDL, recognised by Forbes.com as one of 10 companies disrupting their industries through technology, today announced the company has achieved 18 percent overall new license bookings growth and 80 percent growth in new license bookings throughout the EMEA region in the first 6 months of 2014, with 50 percent of new customers purchasing multiple solutions from the SDL Customer Experience Cloud. Continue reading SDL Customer Experience Cloud Fuels Record Company Growth in 2014

Phone number log-in can help Twitter fly high, but security concerns could clip its wings

PRESS RELEASE: Twitter recently announced the launch of its new identity service Digits, a password-free login system for mobile applications targeted at developers looking to create a simpler log-in system for mobile applications. Keiron Dalton, a digital security expert at Aspect Software, believes that while this is a big step forward taken by Twitter in making applications more mobile and increasing usability, people may be hesitant to fully trust it just yet. Continue reading Phone number log-in can help Twitter fly high, but security concerns could clip its wings