Daily Archives: October 2, 2014

Technology

Fraud prevention firm Semafone dials up growth ambitions with further investment

PRESS RELEASE: Semafone, a UK company specialising in fraud prevention software used by call centres taking payments over the phone, is looking to increase the size of its operations following a £4m growth capital investment from BGF (Business Growth Fund), and a further £1m from Octopus Investments and other existing shareholders. Continue reading Fraud prevention firm Semafone dials up growth ambitions with further investment →

Product Launch, Technology

Telenor launches professional and flexible cloud-based customer service solution

PRESS RELEASE: Telenor Sweden is launching a new customer service solution that enables flexible customer service in the cloud. Telenor Contact Centre has been developed together with Intelecom, one of Europe’s leading providers of cloud-based communications solutions for contact center and is suitable for both small and large companies. Continue reading Telenor launches professional and flexible cloud-based customer service solution →

Technology

XO Communications to Feature Network Enabled Cloud and Unified Communications at Gartner Symposium/ITxpo 2014

PRESS RELEASE: XO Communications (XO) will be present at the Gartner Symposium/ITxpo 2014, which is being held at Walt Disney World Dolphin and Swan Hotels in Orlando, Fla., October 5-9, 2014. The overall theme of this year’s conference is “Driving Digital Business” and more than 8,500 delegates are expected to attend, including more than 3,000 CIOs. Continue reading XO Communications to Feature Network Enabled Cloud and Unified Communications at Gartner Symposium/ITxpo 2014 →

Technology

Plantronics Announces New High Performance Headsets to Enable Smarter Customer Interactions

PRESS RELEASE: Plantronics announced a new family of contact centre headset solutions designed for the future and built on experience. The Plantronics EncorePro® 500 headset series ushers in a new generation of headsets for customer interactions that deliver greater comfort for all-day wearing, superior noise cancelling for clearer calls, and increased reliability to help manage costs. Continue reading Plantronics Announces New High Performance Headsets to Enable Smarter Customer Interactions →

Market Research

Latest New Way to Work Index from Unify Reveals 43% of Employees Would Choose Flex Work Over Pay Raise

PRESS RELEASE: Unify has published Volume 4 of its New Way to Work (NW2W) Index which revealed that more than 43% of employees surveyed would prefer flex work over a pay raise. The findings pointed to the rise of legal actions or “Right to Request” laws around the world that are giving employees the right to request flex work. This trend and an improved job market have led to the development of what Unify calls the Flex Work Imperative—a perfect storm of employee demand, an improving job market, and numerous laws that are shifting flex work from being a job perk to an employee’s right. Continue reading Latest New Way to Work Index from Unify Reveals 43% of Employees Would Choose Flex Work Over Pay Raise →

Outsourcing

Webhelp recognised as Major Contender in Everest Group’s Contact Centre Outsourcing Report

PRESS RELEASE: Webhelp has been acknowledged as a Major Contender in the global customer experience market, in the new Everest Group’s Contact Centre Outsourcing Report – Service Provider Landscape with PEAK Matrix™ Assessment 2014. The leading customer experience solutions provider was recognised as one of five ‘Star Performers’ during the past year based on year-on-year movement on Everest Group PEAK (Performance, Experience, Ability, Knowledge) Matrix™. Continue reading Webhelp recognised as Major Contender in Everest Group’s Contact Centre Outsourcing Report →