PRESS RELEASE: TantaComm announced today that TMC, a global, integrated media company, has named Capture as a 2014 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine.
“Congratulations to TantaComm for being granted a 2014 TMC Labs Innovation Award. Capture has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer related technologies,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this outstanding achievement with a TMC Labs Innovation Award.”
The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry.
“Many contact centers are not able to verify if all interactions are being captured and only learn of issues after they occur,” says Charley Eaton, CEO of TantaComm. “We were determined to eliminate the ‘blind spot’ in interaction recording for contact centers with real-time data. The feedback from our customers tells us that we hit the mark with Capture. Not only are they seeing the reliability in the recording solution, but they can be proactive to resolve potential network and telephony issues that may cause interactions to be missed. We know the real cost of finding out about issues after they happen. Capture provides real time status of every interaction to put the customer in the best position for success.”
TantaComm Capture is the first enterprise interaction recording platform to offer the real-time status of every interaction. The contact center environment is dynamic and a simple network configuration error, telephony performance issue or infrastructure failure can result in interactions not being captured. Capture’s reliability module monitors the entire network and provides status for each interaction to position contact centers to proactively resolve issues before it develops into a compliance or customer service problem. The customers using Capture are reporting 97% to 98% of scheduled interactions being captured. They are able to review any interactions that were not captured to determine why the interaction was not captured and prevent it from happening again. Contact centers that do not have visibility to near real-time data are at risk losing hours or days of recorded interactions. TantaComm can also monitor Reliability data and alert contact centers of potential issues and provide regular reporting for trends.
The 2014 CUSTOMER Magazine TMC Labs Innovation Award results are published in the September 2014 issue of CUSTOMER magazine.
TantaComm is a global innovator in workforce optimization solutions. Many of the world’s largest contact centers, inside sales teams and technology providers have relied on TantaComm to help them deliver great customer experiences and meet regulatory compliance for over 20 years. Reliable and practical solutions with flexible delivery models that meet client needs for implementation, technical design, budget requirements and superior customer support are what set TantaComm apart. For more information, visit www.tantacomm.com.