PRESS RELEASE: AMC Technology, a leading global provider of enterprise and contact centre application integration software, today announced it will be offering their next generation of CRM and CTI integration software – Contact Canvas 6.5 – in mid-November.
Contact Canvas 6.5 enhancements include a new web-based administrator’s console, outbound campaign dialing support for Salesforce and SAP and updates to many drivers and adapters.Contact Canvas Agent (CCA) for Salesforce.com, a HTML5 based tool bar, is the first Salesforce.com adapter to support Live Agent chat for blended contact center agents
“As our customer base grows significantly, so too does the complexity of their requirements. Contact Canvas has the flexibility to meet these new demands” stated Anthony X. Uliano, Founder and CTO of AMC Technology, LLC. “Winter Release 6.5 is a major step in our evolution as a powerful multi-channel platform for CTI and CRM integrations.”