PRESS RELEASE: Vee24, a provider of live video assistance solutions to leading brands including Land Rover, DFS, Fox Sports and Schuh, today announced that Potters Resort, the first five-star holiday village in the UK, achieved a 670 percent increase in bookings since replacing its previous text-based chat service with live video assistance provided by Vee24. Live since April 2014, Vee24’s solution helps the Norfolk Resort delight its online customers while also increasing holiday bookings.
“Potters Resort has always prided itself on its customer service and this video chat service enables us to provide the same friendly service you would get if you were to book on Resort or via phone,” commented John Potter, managing director for Potters Resort. “It allows us to interact with online customers on a personal level.”
Vee24 empowers Potters Resort to connect directly with customers over the web through voice, video, text and co-browsing to make their booking experience as personalised and simple as if it was taking place in person. Through the service, guests can see and speak with an experienced Potters Resort Reservation Team member and choose whether or not that agent can see them. Customers can speak with the reservation representative while co-browsing the site and receive hands-on help, including help in completing their booking.
“The Vee24 solution enables Potters Resort to transform the online customer experience by providing live video assistance when guests want it,” said James Keller, CEO, Vee24.
“With this new way of engaging and assisting guests, Potters Resort has differentiated itself once again from other resorts, providing a hands-on personal experience online and fuelling ecommerce revenue as a result.”
To use the service, guests simply need to visit the Potters Resort website at www.pottersholidays.com and click on the “chat with us online now” button. There is nothing to download and it works on any browser. The service is available seven days a week between 9am and 8pm GMT.
Potters Resort is the UK’s first five star Holiday Village set in 65 acres on the Norfolk/Suffolk coastal border at Hopton-on-Sea. A privately owned family business, Potters Resort is the ideal place for friends and family to enjoy Quality Time Together and be entertained. As well as One Night Specials featuring special guests, Potters Resort has various weekend, midweek and family breaks on offer. Visit www.pottersholidays.com for more information or call 0333 3207 497. Potters Resort, Coast Road, Hopton-On-Sea, Great Yarmouth, NR31 9BX.
Vee24 is the live video assistance solution trusted by the world’s leading consumer-facing brands. Featuring voice, video, text and co-browsing for web-, app-, and kiosk-based customer engagements, Vee24 is the most broadly and successfully deployed solution proven to advance the customer experience and dramatically increase ecommerce sales. Customers include Audi, DFS, Fox Sports, Isabella Oliver, Jaguar Land Rover, Mattress Firm, Regus, Schuh and Vodafone. The company is headquartered in Boston, Mass., with European operations in Manchester, England.