PRESS RELEASE: Noble Systems Corporation, a global leader in contact centre technology solutions, has released Noble® CallTech™ Total Contact to enable contact centres to better manage calls to mobile numbers. This new tool uses analytics and decisioning to determine the best time to contact customers differentiating wireless versus landline numbers, and improves management of calls to mobile phones to maintain compliance with regulations. Continue reading Noble CallTech Total Contact Improves Mobile Number Management
Daily Archives: October 23, 2014
Azzurri goes agile to give contact centres 360-degree view of the customer
PRESS RELEASE: Azzurri Communications, the UK’s leading independent provider of managed communication services, has today announced dramatic additions to Callmedia Expert Contact, its multi-channel contact centre management application. Continue reading Azzurri goes agile to give contact centres 360-degree view of the customer
Pegasystems Acquires Turkish Partner, Ultima Information Technology
PRESS RELEASE: Pegasystems Inc. (NASDAQ: PEGA), the software company powering the digital enterprise, today announced it has entered into a definitive agreement to acquire its partner in Turkey, Ultima IT. The transaction is expected to close by the end of the fourth quarter. Terms of the deal have not been disclosed. Continue reading Pegasystems Acquires Turkish Partner, Ultima Information Technology
UK-based Mobile Provider Improves MVNO Capabilities for Business Users with over $10M Investment in MDS’ Customer Management Platform
PRESS RELEASE: MDS, a leading provider of real-time charging, billing and customer management solutions, has today announced the successful implementation of the latest version of its Customer Management Platform (CMP) for a Tier 1 UK MVNO business provider, in a deal worth over $10M in contractual term commitments. Continue reading UK-based Mobile Provider Improves MVNO Capabilities for Business Users with over $10M Investment in MDS’ Customer Management Platform
8×8 Reports Second Quarter Fiscal 2015 Financial Results
PRESS RELEASE: 8×8, Inc. (NASDAQ:EGHT), a provider of cloud-based unified communications, contact center and collaboration solutions, today reported financial results for the second quarter fiscal 2015 ended September 30, 2014. Continue reading 8×8 Reports Second Quarter Fiscal 2015 Financial Results
SCC partners with Centrix Software to drive IT efficiencies
PRESS RELEASE: Centrix Software, workspace management solutions expert, and SCC, Europe’s largest independent technology solutions provider, have announced a partnership; to jointly sell and market Centrix Software’s WorkSpace iQ usage analytics solution as part of SCC’s IT infrastructure services. Continue reading SCC partners with Centrix Software to drive IT efficiencies
Sabio appoints former Avaya MD as Non-Exec Chairman
PRESS RELEASE: Sabio, the UK’s leading independent customer contact technology specialist, has appointed former Avaya UK & Ireland Managing Director Lee Shorten as Non-Executive Chairman. Continue reading Sabio appoints former Avaya MD as Non-Exec Chairman
Trimble Launches Major Enhancements to its Work Management Solution
PRESS RELEASE: Trimble introduced today a new, enhanced version of Trimble® Work Management, a cloud-based solution that improves the productivity of mobile workforces through intelligent scheduling tools, mobile apps and state-of-the-art performance analytics. Continue reading Trimble Launches Major Enhancements to its Work Management Solution
Serco partners with Retail Week in new report on the battle to win consumers
PRESS RELEASE: Serco, the international service company, has partnered with Retail Week to produce a major new report which examines ways in which retailers can win consumers in today’s retail battleground. This comprehensive report looks at a wide range of issues, drawing on in-depth interviews that have been conducted with a wide range of customer experience leaders, together with an evaluation of retailers’ in store, online and multichannel performance via a series of mystery shops. Continue reading Serco partners with Retail Week in new report on the battle to win consumers
Mindpearl’s CCO makes Call-centre.com’s list of most influential people in call centre outsourcing
PRESS RELEASE: Alan Graham, Mindpearl’s Chief Commercial Officer, has been named in Call-centre.com’s annual list of the most respected and influential people in the call centre outsourcing industry. Continue reading Mindpearl’s CCO makes Call-centre.com’s list of most influential people in call centre outsourcing