Peterborough City Council chooses Transversal for digital customer service shift

PRESS RELEASE: Transversal has been appointed by Peterborough City Council to deliver a brand new self-service Knowledge solution for the council website that will improve internal communication for the City’s 1,400 staff and accessibility of information for 180,000 community members. Continue reading Peterborough City Council chooses Transversal for digital customer service shift

Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends

PRESS RELEASE: Zendesk, Inc. launched its built-in Net Promoter Score® (NPS) surveys, allowing organizations to measure customer loyalty and gather insights to improve their long-term customer relationships. With NPS surveys, Zendesk enables organizations to proactively gather and analyze customer feedback directly from the same customer service platform they use to support and interact with customers. Continue reading Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends

Ask a CFO, he knows: Aspect Software announces upgrade programme to help move antiquated ACD contact centres to the cloud

PRESS RELEASE: Some deals are just too good to be true and contact centre promotions are no exception. Companies struggle figuring out the true costs behind confusing cloud promotions, long-term contracts, add-on capabilities and figuring out why set-up fees are so high. Rising consumer expectations, an ever-increasing number of communication options and rapidly evolving technologies only complicate the journey. Continue reading Ask a CFO, he knows: Aspect Software announces upgrade programme to help move antiquated ACD contact centres to the cloud

B2X Secures $15M, Makes First Acquisition in India

PRESS RELEASE: B2X Care Solutions , the leading provider of customer care solutions for smartphones, announced today that is has raised $15 Million in Series B funding and has acquired majority share in, The Service Solutions (TSS) in India. TSS is a technology enabled services company, currently one of the Apple Authorized Service Providers in India and provides managed care services to smartphone manufacturers across the world. Continue reading B2X Secures $15M, Makes First Acquisition in India

CrowdCare Corporation Raises Additional $3.5 Million In Funding

PRESS RELEASE: CrowdCare Corporation announced they have raised an additional $3.5 million to further advance the deployment of Wysdom, a real-time context based self-care solution for the connected world. This round of funding was led by Extreme Venture Partners (EVP), one of Canada’s most successful venture capital funds focused on mobile, with participation from existing investors including Mantella Ventures Partners. Continue reading CrowdCare Corporation Raises Additional $3.5 Million In Funding

VeriShow Launching Co-Browser Platinum – New Technology, Better Co-Browsing Experience

PRESS RELEASE: Doing business is taking different shape and businesses need both video chat, co-browsing, document share and to be able to be on the go with a Live Mobile Touch. “People starting to see that to win business, and gain new clients they needed to interact in person, or at least provide that option in order to provide the best customer service,” stated Yuval Moed, co-founder and CEO of HBR Labs, VeriShow’s parent company. Continue reading VeriShow Launching Co-Browser Platinum – New Technology, Better Co-Browsing Experience

Creative Virtual Named as Finalist in 2014 KMWorld Awards

PRESS RELEASE: Creative Virtual, a leader in customer experience self-service solutions for global enterprises, is proud to announce the company has been selected as a finalist for the 2014 KM Promise Award. The winner, chosen by a panel of judges, will be formally announced as part of the KMWorld Conference being held 4-7 November in Washington, DC. Continue reading Creative Virtual Named as Finalist in 2014 KMWorld Awards

Firstsources’ Customer Intelligence Service Receives 2014 Technology Leadership Award

PRESS RELEASE: Firstsource Solutions, a global provider of customized Business Process Management (BPM) services announced that it has been named a 2014 Technology Leadership Award Winner for Information Technology Innovation in the category of Operational Intelligence by Ventana Research. The award recognises Firstsource’s Aparajita Gupta, Vice President of Customer Interaction Analytics, for the development of the company’s First Customer Intelligence (FCI) solution using technology from Verint® Systems. Continue reading Firstsources’ Customer Intelligence Service Receives 2014 Technology Leadership Award

90% of Holiday Shoppers Expect Consistent Brand Experiences Across Channels and Devices According to SDL Survey

PRESS RELEASE: Ninety percent of consumers said they expect the customer experience to be consistent across channels and devices used to interact with brands this holiday shopping season, according to a new global study of more than 3,000 consumers by SDL (LSE: SDL). This is a growing expectation from shoppers, representing a 17 percent increase from what consumers reported last year. Continue reading 90% of Holiday Shoppers Expect Consistent Brand Experiences Across Channels and Devices According to SDL Survey