PRESS RELEASE: WDS, A Xerox Company, and leader in transformational customer care technology, has introduced an intelligent, virtual customer care agent that can understand, diagnose and solve customer queries in the same way a human agent would. Continue reading New Xerox Virtual Customer Care Agent Learns Like We Do
Daily Archives: October 27, 2014
Nexidia and Vertex Business Services Announce Partnership to Transform Customer Experience for the Utilities Industry
PRESS RELEASE: Nexidia and Vertex Business Services announced a strategic partnership targeted to helping North American utility companies transform their customer engagement processes and boost profitability. The partnership creates a unique market offering—VertexOne Speech Analytics for Utilities—by combining the best-in-breed capabilities of the market leader in customer interaction and speech analytics with the deep expertise of an innovative industry thought leader. Continue reading Nexidia and Vertex Business Services Announce Partnership to Transform Customer Experience for the Utilities Industry
Vizolution wins Technology award at Insider Made in Wales Awards
PRESS RELEASE: Vizolution has won the coveted Technology award at the 2014 Made in Wales awards for their screen sharing solution vScreen. Continue reading Vizolution wins Technology award at Insider Made in Wales Awards
Kcom scoops Cisco Cloud Contact Centre Partner award
Kcom, the communications integration specialist, has been named as Cisco’s EMEAR Cloud Contact Centre Partner of the Year for 2014. The accolade was presented at an awards dinner which took place as part of Cisco’s EMEAR and UK & Ireland Customer Collaboration Sales Summit in London. The two day partner summit brings together over 400 contact centre professionals to hear Cisco’s latest thought leadership on emerging trends across contact centres and customer engagement. Continue reading Kcom scoops Cisco Cloud Contact Centre Partner award