Kcom, the communications integration specialist, has been named as Cisco’s EMEAR Cloud Contact Centre Partner of the Year for 2014. The accolade was presented at an awards dinner which took place as part of Cisco’s EMEAR and UK & Ireland Customer Collaboration Sales Summit in London. The two day partner summit brings together over 400 contact centre professionals to hear Cisco’s latest thought leadership on emerging trends across contact centres and customer engagement.
Stephen Long, MD of Kcom said “We are delighted to have been recognised by Cisco for our Cloud-based contact capability. It’s a reflection of the close collaboration taking place between our team and Cisco; most notably our delivery of a central government contact centre transformation using our Workplaces solution. The combination of Cisco’s capability in cloud based contact centre technology and our experience in integrating all the elements that make up the complex environment has been very compelling to our customers.”
Workplaces is Kcom’s unique suite of enterprise grade communications, collaboration and contact centre services, powered by Cisco and delivered via an agile as a service model. The Contact as a Service offering provides call centres with a multi-channel solution so they can interact with customers via their preferred channel, on a single platform. Agents no longer need to be seated in the same room, or even in the same building; instead they can be connected via the unified network to all the tools and applications they need.