ShoreTel Board of Directors Unanimously Rejects Mitel’s Unsolicited Proposal

PRESS RELEASE: ShoreTel® (NASDAQ: SHOR) (the “Company”), the leading provider of brilliantly simple phone systems and unified communications solutions, today announced that its Board of Directors (the “Board”), after careful consideration with the assistance of its independent financial and legal advisors, has unanimously decided to reject the unsolicited proposal from Mitel Networks Corporation (NASDAQ: MITL) (“Mitel”) to acquire all outstanding common shares of ShoreTel at a price of $8.10 per share in cash. Continue reading ShoreTel Board of Directors Unanimously Rejects Mitel’s Unsolicited Proposal

Latest Version of Connect from Intelecom improves social media interactions and puts organisations in control of their contact centre environment

PRESS RELEASE: Intelecom Group AS has introduced new functionality and added a series of product enhancements to Connect, the company’s flagship multichannel cloud contact centre solution. Available from the end of October 2014, the latest version of Connect provides more control and availability for contact centre leaders and enables faster, more effective handling of social media requests in a single, integrated application. Continue reading Latest Version of Connect from Intelecom improves social media interactions and puts organisations in control of their contact centre environment

NewVoiceMedia secures Ukash as finalist for UK IT Industry Awards

PRESS RELEASE: NewVoiceMedia, the leading provider of cloud contact centre solutions, has helped Ukash reach the final in the Best use of Cloud Services category of the 2014 UK IT Industry Awards. Run by The Chartered Institute for IT (BCS) and Computing magazine, the Awards are a platform for the entire profession to celebrate best practice, innovation and excellence. Continue reading NewVoiceMedia secures Ukash as finalist for UK IT Industry Awards

Nexidia and Vertex Business Services Announce Partnership to Transform Customer Experience for the Utilities Industry

PRESS RELEASE: Nexidia and Vertex Business Services announced a strategic partnership targeted to helping North American utility companies transform their customer engagement processes and boost profitability. The partnership creates a unique market offering—VertexOne Speech Analytics for Utilities—by combining the best-in-breed capabilities of the market leader in customer interaction and speech analytics with the deep expertise of an innovative industry thought leader. Continue reading Nexidia and Vertex Business Services Announce Partnership to Transform Customer Experience for the Utilities Industry

Kcom scoops Cisco Cloud Contact Centre Partner award

Kcom, the communications integration specialist, has been named as Cisco’s EMEAR Cloud Contact Centre Partner of the Year for 2014. The accolade was presented at an awards dinner which took place as part of Cisco’s EMEAR and UK & Ireland Customer Collaboration Sales Summit in London. The two day partner summit brings together over 400 contact centre professionals to hear Cisco’s latest thought leadership on emerging trends across contact centres and customer engagement. Continue reading Kcom scoops Cisco Cloud Contact Centre Partner award

Peterborough City Council chooses Transversal for digital customer service shift

PRESS RELEASE: Transversal has been appointed by Peterborough City Council to deliver a brand new self-service Knowledge solution for the council website that will improve internal communication for the City’s 1,400 staff and accessibility of information for 180,000 community members. Continue reading Peterborough City Council chooses Transversal for digital customer service shift

Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends

PRESS RELEASE: Zendesk, Inc. launched its built-in Net Promoter Score® (NPS) surveys, allowing organizations to measure customer loyalty and gather insights to improve their long-term customer relationships. With NPS surveys, Zendesk enables organizations to proactively gather and analyze customer feedback directly from the same customer service platform they use to support and interact with customers. Continue reading Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends

Ask a CFO, he knows: Aspect Software announces upgrade programme to help move antiquated ACD contact centres to the cloud

PRESS RELEASE: Some deals are just too good to be true and contact centre promotions are no exception. Companies struggle figuring out the true costs behind confusing cloud promotions, long-term contracts, add-on capabilities and figuring out why set-up fees are so high. Rising consumer expectations, an ever-increasing number of communication options and rapidly evolving technologies only complicate the journey. Continue reading Ask a CFO, he knows: Aspect Software announces upgrade programme to help move antiquated ACD contact centres to the cloud

B2X Secures $15M, Makes First Acquisition in India

PRESS RELEASE: B2X Care Solutions , the leading provider of customer care solutions for smartphones, announced today that is has raised $15 Million in Series B funding and has acquired majority share in, The Service Solutions (TSS) in India. TSS is a technology enabled services company, currently one of the Apple Authorized Service Providers in India and provides managed care services to smartphone manufacturers across the world. Continue reading B2X Secures $15M, Makes First Acquisition in India

CrowdCare Corporation Raises Additional $3.5 Million In Funding

PRESS RELEASE: CrowdCare Corporation announced they have raised an additional $3.5 million to further advance the deployment of Wysdom, a real-time context based self-care solution for the connected world. This round of funding was led by Extreme Venture Partners (EVP), one of Canada’s most successful venture capital funds focused on mobile, with participation from existing investors including Mantella Ventures Partners. Continue reading CrowdCare Corporation Raises Additional $3.5 Million In Funding

VeriShow Launching Co-Browser Platinum – New Technology, Better Co-Browsing Experience

PRESS RELEASE: Doing business is taking different shape and businesses need both video chat, co-browsing, document share and to be able to be on the go with a Live Mobile Touch. “People starting to see that to win business, and gain new clients they needed to interact in person, or at least provide that option in order to provide the best customer service,” stated Yuval Moed, co-founder and CEO of HBR Labs, VeriShow’s parent company. Continue reading VeriShow Launching Co-Browser Platinum – New Technology, Better Co-Browsing Experience

Creative Virtual Named as Finalist in 2014 KMWorld Awards

PRESS RELEASE: Creative Virtual, a leader in customer experience self-service solutions for global enterprises, is proud to announce the company has been selected as a finalist for the 2014 KM Promise Award. The winner, chosen by a panel of judges, will be formally announced as part of the KMWorld Conference being held 4-7 November in Washington, DC. Continue reading Creative Virtual Named as Finalist in 2014 KMWorld Awards