Avaya Includes Prognosis Trial with Every Avaya Aura® Communication Manager Order

PRESS RELEASE: Integrated Research (ASX:IRI) announced today a free trial offer for Prognosis performance management software to help users drive stronger returns from their investment in Avaya Aura® Communication Manager.

The trial offer, included with every Avaya Aura Communication Manager shipped, enables Avaya customers to lower Unified Communications (UC) and Collaboration system costs, provide a better user experience and avoid expensive outages.

“Avaya has engaged with Integrated Research because Prognosis is a great performance management solution,” said Mark Monday, Vice President & General Manager, Team Engagement Platforms, Avaya. “Performance management is a valuable component of an Avaya Aura rollout, and this free trial offer allows our customers to try out the solution first. Prognosis provides communication support teams and contact center operators with full visibility of their Avaya Unified Communications or Contact Center ecosystem and enables them to maximize the performance and availability of their investment.”

Integrated Research was Avaya’s 2013 DevConnect Partner of the Year. A natural complement to Avaya Aura, Prognosis makes it easier and more efficient to deploy, operate and optimize Unified Communications technologies.

“Prognosis performance management solution is available in the Avaya DevConnect Select Product Program and Avaya is providing every customer the chance to try it for themselves,” says Kevin Donovan, Global Unified Communications Alliance Director, Integrated Research. “Avaya and Integrated Research have always enjoyed a strong relationship, and this offer underscores our joint commitment to giving our customers practical, cost-effective solutions.”

Access to the download for the 60-day trial is now available from the Avaya customer portal exclusively for Avaya customers purchasing new or additional Avaya Aura Communication Manager licenses. Prognosis is also compatible with other platforms, including Cisco and Microsoft Lync, providing deep insight across multi-vendor UC environments.

“Avaya and Integrated Research together help customers deliver a great unified communications experience,” said Mark Monday. “Prognosis can help customers get fast ROI from their investment.”