TantaComm and CallMiner Form Partnership to Deliver More Reliable and Flexible Workforce Optimization Solutions

PRESS RELEASE: TantaComm announced a new partnership with CallMiner, giving contact centers access to a more reliable, efficient and flexible speech analytics solution.

The agreement integrates CallMiner’s leading speech analytics with TantaComm’s workforce optimization solution, helping customers to lower costs, improve customer relations, increase sales and ensure compliance. Contact centers benefit by eliminating manual tasks, and enabling faster, more consistent analyzing of data.

“TantaComm’s partnership with CallMiner gives contact centers a new, comprehensive choice,” said Charley Eaton, Chief Executive Officer of TantaComm. “Together our companies share a philosophy of giving our customers more of what they want, including more reliable solutions and flexibility.”

“Our unique pairing with TantaComm provides contact centers with seamless access to high quality and reliable interaction recording to ensure maximum performance from their speech technologies,” said Terry Leahy, Chief Executive Officer at CallMiner. “TantaComm is a highly respected leader in the industry and we are excited to partner with them.”

The combined solution can be installed on premises or delivered from TantaComm’s private cloud.