PRESS RELEASE: TantaComm, a global innovator in workforce optimization solutions, announced a new partnership with Teleopti, the global leader in workforce management (WFM) software for contact centres.
The solution called TantaComm Manage, combines best-in-class interaction recording from TantaComm with the industry-leading WFM solution of Teleopti which improves contact center customer service, employee satisfaction and profitability.
“Tantacomm Manage is a flexible and reliable solution, providing everything needed to manage a high-performing contact center,” said Charley Eaton, Chief Executive Officer of TantaComm. “By applying our modular platform and flexible delivery model to Teleopti’s robust functionality, TantaComm Manage makes workforce optimization attainable for operations of any size.”
The easy-to-use solution improves contact center performance, profitability and productivity by:
● Offering industry-leading forecasting and scheduling capabilities that allow users to balance staff efficiency with world-class customer support – from anywhere in the world
● Improving sales-per-hour ratios and customer retention while achieving 20-40% savings through back-office productivity
● Enabling agents to remotely check work schedules and messages, make shift trades, request vacation, and more to increase work flexibility and help reduce attrition
“Our advanced, automated forecasting and scheduling tools have helped contact centers increase productivity, improve customer service and boost agent satisfaction significantly,” said David Pahlman, President of Teleopti Inc.
“We are excited to have the opportunity to partner with Tantacomm. Our joint solution and our respective experience in the large enterprise and BPO segment will offer a solution that has matured with the most demanding customers in the industry, and with its scalability it will offer top of the line WFO solutions to both enterprise and SMB organizations,” said Pahlman.
TantaComm Manage is delivered on-premise or via the cloud, and can be financed with flexible perpetual (CapEx), subscription (OpEx), OEM, or blended payments.
TantaComm is a global innovator in workforce optimization solutions. Many of the world’s largest contact centers, inside sales teams and technology providers have relied on TantaComm to help them deliver great customer experiences and meet regulatory compliance for over 20 years. Reliable and practical solutions with flexible delivery models that meet client needs for implementation, technical design, budget requirements and superior customer support are what set TantaComm apart. For more information, visit www.tantacomm.com.
Teleopti, a top, global provider of workforce management software with customers in over 75 countries, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. For more information, please visit www.teleopti.com