LiveVox Establishes Canadian Data Center to Bring Advanced Cloud Contact Center Capabilities to Market

PRESS RELEASE: LiveVox Inc., a leading provider of cloud contact centre solutions for enterprise operations, announced it has established a data centre in Toronto, Canada leveraging global cloud, hosting and colocation provider, CenturyLink. The new data centre will enable Canadian-focused contact centres to leverage LiveVox’s leading cloud solutions, including the ability to achieve greater levels of security in terms of both redundancy and data management.

Commenting on the new centre, Randy Nelson, VP of Technical Operations, LiveVox says, “We were able to launch a secure, fully operational cloud-based data centre within 8 weeks. The rapid deployment of our Canadian centre highlights the maturity of our DevOps methodology and cloud application framework that LiveVox developed to support its growing client base. That deployment timeframe is almost impossible with traditional on-premise approaches.

In addition, we provided a unique option for SRTP connections to agents, helping make secure plug-and-play aspirations for contact centres a reality”.

Greater Security: LiveVox’s Class A data centre is in Toronto, Canada and operates without single points of failure, providing a high level of redundancy. LiveVox offers clients additional security options such as encryption-at-rest for all transactional/reporting data and SRTP connections over existing data networks. SRTP (Secure Real-time Transport Protocol) provides a secure location-agnostic, plug-and-play option for contact centres to access LiveVox’s cloud contact centre platform via the Internet. Clients can speed and simplify the deployment of agent workstations, avoid purchasing dedicated hardware lines or using MPLS tunneling, while achieving high levels of data security.

Industry-leading Solutions and Insight: In addition to helping contact centres optimize operations with some of the industry’s most advanced contact center solutions, LiveVox also offers deep industry insight with 10+ years in the financial services industry developing leading compliance tools (e.g. 100% call recording, cell phone applications and account penetration settings).