PRESS RELEASE: Comm100, the world’s leading provider of customer service and communication solutions, announced today the release of Comm100 Live Chat for Enterprise, an advanced live chat solution catering to complicated business scenarios. This launch is seen as a big step Comm100 takes toward the live chat market for large scale organizations.
Comm100 Live Chat is a proven live chat support solution that’s embraced by over 100,000 users. With robust functionalities and high reliability, Comm100 Live Chat is ranked top 3 in the “2014 Best Enterprise Chat Software” category on TopTenReviews and a silver winner of Best in Biz Awards. As the product and the service evolve, increasingly more large sized businesses choose Comm100 as their live chat service provider. To better satisfy enterprise-level needs, Comm100 develops an independent live chat solution on top of the existing offerings, i.e. Comm100 Live Chat for Enterprise, which is specifically designed for established support teams or call centers.
Besides all features Comm100 Live Chat already have, the newly released Enterprise solution adds rule-based chat routing and flexible chat allocation for new incoming chats to be sent to the most appropriate departments and operators thus empowering efficient chat volume management. In addition, Comm100 Live Chat for Enterprise ensures 100% uptime SLA via MaximumOn, a new patent pending technology developed by Comm100. Premier support, with product training included, is also available with the Enterprise solution.
“Providing excellent products and services to our customers is always the first priority at Comm100. We are now working on an in-depth reporting engine, advanced permission management, and more seamless integration with third-party systems. And we are also making great efforts in further increasing our service level to better match the enterprise needs. Hopefully, we will see Comm100 Live Chat for Enterprise helping more and more businesses deliver superior customer service at ease,” said Kevin Gao, CEO and Founder of Comm100.