PRESS RELEASE: Enghouse Interactive today announced that TMC, a global, integrated media company, has honored Enghouse Interactive Communications Center 8.0 (EICC) with the 2014 CUSTOMER Contact Center Technology Award, presented by TMC’s CUSTOMER magazine.
“Enghouse Interactive is committed to providing its clientele with the software and services to deliver great customer communications,” said Enghouse Interactive Vice President of Product Management, John Cray. “This award reinforces EICC’s position as the cornerstone for delivering exceptional customer experience management. We are honored to receive this distinction, which not only reflects EICC’s technological innovation, but also the Enghouse Interactive team’s dedication and ingenuity.”
EICC 8.0 capitalizes on the success of its minimalist agent interface, TouchPoint, which is now at the center of Enghouse Interactive’s broad product portfolio. A single-click within TouchPoint provides access to a suite of complementary Enghouse Interactive applications designed to help agents grow in confidence and performance.
EICC has long-supported the blending of all forms of customer communication in a unified queuing interface. Version 8.0 adds multi-channel handling to TouchPoint, increasing and modernizing the toolkit for customer interactions.
“Congratulations to Enghouse Interactive for earning the 2014 CUSTOMER Contact Center Technology Award. EICC has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
This ninth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.