Senior Operations Manager (Northampton)

JOB: Contact Centre Partners are delighted to be supporting one of the UK’s instantly recognisable Financial Services Organisation in their search for a Senior Operations Manager to join their bustling contact centre. In order to ensure my client remains at the cutting edge of customer experience and service they are looking to bring in a Senior Operations Manager to take full charge of their post completion department within the mortgage division. This is a 200 seat outfit with 13 direct reports. Continue reading Senior Operations Manager (Northampton)

Head of Customer Service (UK multi-site locations and travel required)

JOB: Douglas Jackson are presently looking to engage with an experienced Head of/Director level Customer Contact Centre Leader to join this leading, highly innovative business and brand to take responsibility for Customer Service and Billing operations across both in-house and outsourced partner relations. Continue reading Head of Customer Service (UK multi-site locations and travel required)

Accounts Director (Midlands)

JOB: Cactus Search are recruiting for a successful and well established company in the Midlands for an experienced Accounts Director. They will be reporting into the Commercial Director and operating within business development. The successful candidate will be looking after up to 3 accounts, ensuring SLA’s, compliance etc. Key measures will include client satisfaction, internal & client audits, effective management of costs, pricing and provision, account plan forecast etc. Continue reading Accounts Director (Midlands)

PCI Compliance: Wise up on PCI DSS and Save a Fortune

BLOG: Every contact centre that accepts credit and debit card payments over the telephone needs to be PCI DSS (Payment Card Industry Data Security Standard) compliant. However the process of becoming and staying compliant can be hugely expensive. The interpretation of the 258 controls often leads to confusion and conflicting advice from PCI Qualified Security Assessors (QSAs). Continue reading PCI Compliance: Wise up on PCI DSS and Save a Fortune

Aspect Software announces early adopter WebRTC programme for enabling live audio/video capabilities in customer service mobile apps and websites

PRESS RELEASE: Aspect Software announced that it is accepting early adopters for its RTC Platform (Real-Time Communications) for embedded audio-only or audio and video conversations between enterprise contact centres and customers on the Web or mobile apps. Early adopters benefit from being able to trial the solution in their existing contact centre and provide feedback and input on functionality. Continue reading Aspect Software announces early adopter WebRTC programme for enabling live audio/video capabilities in customer service mobile apps and websites

Voxbone to Support Orange Business Services to Extend Inbound Voice Services

PRESS RELEASE: Voxbone announced that Orange Business Services will use Voxbone’s virtual local phone numbers to extend the reach of its voice services for its international customers. Orange Business Services is a global operator and integrator of communications solutions and serves over 3,000 multinational business customers. It will now be offering Voxbone’s Direct Inward Dialing (DID) numbers as part of its Contact Center, Voice & Enterprise Unified Communications (UC) solutions. Continue reading Voxbone to Support Orange Business Services to Extend Inbound Voice Services

NewVoiceMedia named as Internet of Things Awards finalist

PRESS RELEASE: NewVoiceMedia, a leading provider of cloud contact centre technology, announced that it has reached the final in the Internet of Things Awards (IoTAs). Organised by Total Telecom, the IoTAs were established to recognise innovation and excellence within the Internet of Things ecosystem. Continue reading NewVoiceMedia named as Internet of Things Awards finalist

Tadiran Telecom’s Aeonix Strengthens Its Presence in the Hospitality Industry With New Dedicated Features and Three New Hotel Wins

PRESS RELEASE: Tadiran Telecom, a global provider of Unified Communications & Collaboration (UC&C), Contact Center, and Control Room Software solutions, today announced that is has been selected to provide their Aeonix UC&C Hotel Motel solution to three major hotels in Puerto Rico. Continue reading Tadiran Telecom’s Aeonix Strengthens Its Presence in the Hospitality Industry With New Dedicated Features and Three New Hotel Wins

Lithium Powers One of the Largest Online Communities in Germany

PRESS RELEASE: Lithium Technologies today announced that it now powers the online community for the leading telecommunications company in Germany, Deutsche Telekom. The community is a consolidation of three different Telekom customer portals, making it one of the largest online communities in Germany. Telekom customers now have one online destination to exchange ideas with each other, share feedback and get answers from experts. Continue reading Lithium Powers One of the Largest Online Communities in Germany

TouchPoint One Announces Acuity Cloud Contact Center Performance Management Software Update

PRESS RELEASE: TouchPoint One, a leading provider of cloud Contact Center Performance Management software today announced the availability of a major software update to its Acuity CCPM solution. The latest build delivers core platform upgrades as well as new or enhanced features focused on attrition management, analytics, monitoring and employee recognition and engagement. Continue reading TouchPoint One Announces Acuity Cloud Contact Center Performance Management Software Update

Holiday Commerce Study Reveals Online Shoppers Would Spend More If Brands Proactively Engage

PRESS RELEASE: Black Friday and Cyber Monday are just days away, marking the official beginning of the 2014 holiday shopping frenzy. A new study commissioned by Moxie Software, Inc. reveals that the number one reason why some consumers avoid online shopping is the lack of in-person assistance and proactive engagement from brands. Moxie’s study surveyed more than 2,500 consumers about their online shopping plans and preferences for the upcoming holiday season. Continue reading Holiday Commerce Study Reveals Online Shoppers Would Spend More If Brands Proactively Engage