JOB: Douglas Jackson are presently looking to engage with an experienced Head of/Director level Customer Contact Centre Leader to join this leading, highly innovative business and brand to take responsibility for Customer Service and Billing operations across both in-house and outsourced partner relations.
The role will be responsible for a large team and takes overall accountability for the end to end customer journey, providing strategic direction and vision across customer service, retentions, complaints and up sell, cross sell activities.
If you are interested in applying for this position, you will need experience of leading large (500+ FTE) multi-site customer contact centres, with experience of both in-house and outsource partner leadership, ideally for a leading customer centric brand. Some experience of billings and or revenue assurance, as well as a continuous improvement environment will also be advantageous.
To apply for this position please forward a copy of your CV to: firstname.lastname@example.org or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
Job Ref: DJMA1579
Job Title: Head of Customer Service
Location: UK multi-site locations and travel required.
Salary: £‘competitive salary to attract the best to include; base salary, bonus and benefits.’