PRESS RELEASE: eGain, the leading provider of cloud-based customer engagement solutions, today announced that it has appointed Rex Dorricott as General Manager for EMEA. As part of the executive leadership team, Mr Dorricott will drive business performance and customer success for the region. He will also continue to oversee eGain’s management and analytics products.
Mr Dorricott was the CEO of Exony until its recent acquisition by eGain, guiding Exony to a leadership position in the contact center management and analytics space. He brings to eGain a strong track record of business success and technology innovation with more than 20 years of experience in the industry.
“Over the past three months, I’ve been impressed by Rex’s effective leadership in driving rapid change through influence and example. As a result, we have successfully integrated Exony with eGain much faster than planned. In his expanded role, Rex will lead our EMEA leadership team to accelerate and optimize our execution.” said Ashu Roy, eGain CEO.