PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact centre and customer service solutions, today announced that TMC, a global, integrated media company, has named LiveOps WebRTC Solution a winner of the 2014 CUSTOMER Contact Center Technology Award presented by TMC’s CUSTOMER magazine.
“LiveOps is leading a fundamental change in the contact center, enabling greater agility, flexibility and cost reduction through streamlined technologies such as WebRTC,” said Vasili Triant, CEO at LiveOps. “LiveOps WebRTC Solution allows businesses to scale down their investment in expensive equipment, decrease their reliance on costly brick-and-mortar contact centers and ultimately better serve customers. We are thrilled to receive the 2014 CUSTOMER Contact Center Technology Award.”
LiveOps WebRTC Solution is the first and only cloud contact center that transforms a browser into a full-featured agent desktop with a phone without the need for plug-ins or telephony infrastructure. With this solution, which extends LiveOps Engage and LiveOps Voice, inbound and outbound calls are routed directly into a web browser, dramatically reducing total cost of ownership by as much as 50 percent while improving agent productivity and enhancing workforce utilization.
“Congratulations to LiveOps for being granted a 2014 CUSTOMER Contact Center Technology Award. LiveOps WebRTC Solution has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO at TMC. “We’re pleased to recognize this achievement.”
This ninth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
For more information on LiveOps WebRTC Solution, please visit: http://www.liveops.com/webrtc-solutions.