Carenet Healthcare Services Implementing KANA Enterprise to Help Revolutionize Its Member Engagement Strategy

PRESS RELEASE: KANA® Software, A Verint® Company (NASDAQ: VRNT), today announced that Carenet Healthcare Services is implementing KANA Enterprise as a key solution for providing the next level of customer relationship management for its clients. Carenet delivers personalized care management and engagement solutions for a prestigious portfolio of national healthcare organizations, including commercial health plans, hospital systems, employer groups, the U.S. Military, and Medicare and Medicaid plans. Continue reading Carenet Healthcare Services Implementing KANA Enterprise to Help Revolutionize Its Member Engagement Strategy

NewVoiceMedia secures Platform Black as finalist for the Financial World Innovation Awards 2014

PRESS RELEASE: NewVoiceMedia, the leading cloud contact centre vendor, has helped alternative finance company Platform Black reach the final in the ‘innovation in supporting business or enterprise’ category of the Financial World Innovation Awards 2014. Continue reading NewVoiceMedia secures Platform Black as finalist for the Financial World Innovation Awards 2014

eGain and Nuance share stage at eGain World to demonstrate more intelligent, effortless omnichannel experiences

PRESS RELEASE: eGain will be joined by Nuance Communications, Inc. this week during eGain World, taking place from November 4-5, 2014 at the Fairmont Hotel in San Jose. Ashu Roy, eGain CEO, and Robert Weideman, general manager and executive vice president, Nuance Enterprise Division, will take the stage to discuss the growing importance of state-of-the-art in solutions that enable truly intelligent and effortless omnichannel experiences for customer service. Continue reading eGain and Nuance share stage at eGain World to demonstrate more intelligent, effortless omnichannel experiences

Salesforce’s First European Data Centre Opens in the U.K.

PRESS RELEASE: Salesforce announced that it has opened its first European Data Centre, located in the U.K. It is the first of three planned for Europe and will support the company’s growing base of customers in the region. Salesforce’s European Data Centre in the U.K. is powered by 100 percent renewable energy sources, supporting the company’s sustainability goals. Continue reading Salesforce’s First European Data Centre Opens in the U.K.

Cancer Research UK Improves Customer Experience with Red Box Recorders

PRESS RELEASE: Cancer Research UK has implemented the Red Box Quantify Recording Suite to record all calls at its national contact centre in Oxford. The call recording solution will also be used to assist in the training and development of staff and to ensure regulatory compliance when taking card payments. Continue reading Cancer Research UK Improves Customer Experience with Red Box Recorders

Verint Recognized for Market Leadership in Customer Interaction Analytics

PRESS RELEASE: Verint® Systems Inc., announced it has been named a Market Leader by industry analyst firm Ovum in the Ovum Decision Matrix: Selecting a Customer Interaction Analytics Vendor, 2014-15 report published September 15. Ovum cites Verint as a clear leader for customer interaction analytics capabilities, for which it achieved the top scores across all 10 technology assessment categories, and high ratings among customers that use Verint for industry-leading capabilities and workforce optimization (WFO) suite. Continue reading Verint Recognized for Market Leadership in Customer Interaction Analytics

Security consultants 4see choose Olive to implement Vodafone One Net cloud telecoms solution

PRESS RELEASE: 4See, one of the UK’s leading security consultancy firms, has chosen Olive Communications to implement Vodafone’s cloud-based communications solution, One Net. Like many businesses, 4See had separate contracts for mobile and landlines, with the two networks operating independently of one another. This was preventing the use of basic functionality such as call transfers, and their landline system was a legacy estate with serious limitations, which was beginning to inhibit customer experience and business growth. Continue reading Security consultants 4see choose Olive to implement Vodafone One Net cloud telecoms solution

Wipro Transforms Customer Experience at SRL Diagnostics with Oracle Service Cloud

PRESS RELEASE: Wipro, a leading global information technology, consulting and business process services company today announced that it has assisted SRL Diagnostics transform its customer care operations by providing successful customer experiences across multiple communication channels leveraging Oracle Service Cloud. Continue reading Wipro Transforms Customer Experience at SRL Diagnostics with Oracle Service Cloud

ServicePattern Contact Center Platform Provides Service in 10+ Countries Globally

PRESS RELEASE: A number of partners have successfully deployed Bright Pattern’s cloud contact centre platform around the world in multiple languages, under their own private labels. This extends Bright Pattern’s coverage well beyond the United States and US-English based regions. Continue reading ServicePattern Contact Center Platform Provides Service in 10+ Countries Globally

Echo contact centre handles massive customer demand peaks following Her Majesty the Queen’s visit to the Tower of London’s ceramic poppy installation

PRESS RELEASE: Over the last few weeks Echo Managed Services has successfully handled a number of major surges in customer call volumes for the ‘The Tower of London Remembers’ event, specifically following the visit of Her Majesty the Queen and The Duke of Edinburgh to the Tower’s major ‘Blood Swept Lands and Seas of Red’ poppy installation. Continue reading Echo contact centre handles massive customer demand peaks following Her Majesty the Queen’s visit to the Tower of London’s ceramic poppy installation