Management Consultant (South East + extensive travel)

Job Ref: DJSG2252
Job Title: Management Consultant / Senior Consultant
Location: South East base + extensive travel to client sites
Salary: 60K – 85K + bonus / bens

This is a first-rate opportunity to join the consulting division of a leading brand operating within the business services, consultancy and ‘outsourcing’ arena. Continue reading Management Consultant (South East + extensive travel)

Head of Contact Centre (Leicestershire)

JOB: Heading up a large Customer Service Operation, this is a high profile role responsible for leading and motivating a large Customer Services team. Responsibilities are centred on service performance and enhancing processes, maximising productivity and delivering strategic change. The successful candidate will need to hold a high level of gravitas combined with a “hands on” approach to designing and implementing change and expansion plans in line with business requirements. Continue reading Head of Contact Centre (Leicestershire)

Confirmit drives adoption of next generation customer experience in 2015

PRESS RELEASE: Confirmit is calling on businesses to prepare themselves for the barrage of data coming from the Internet of Things by embracing next generation customer experience best practices in 2015. It recommends a more sophisticated and automated approach to listening to customers that incorporates social and text analytics – as well as traditional methods – in order to simplify and streamline the entire customer experience management process. Continue reading Confirmit drives adoption of next generation customer experience in 2015

Aia Software Positioned in the Visionaries Quadrant of the Magic Quadrant for Customer Communications Management Software

PRESS RELEASE: Aia Software, a leading provider of Customer Communications Management (CCM) solutions, today announced it has for the second year in a row been positioned by Gartner, Inc. in the Visionaries quadrant of the Magic Quadrant for Customer Communications Management Software, published November 25, 2014. Continue reading Aia Software Positioned in the Visionaries Quadrant of the Magic Quadrant for Customer Communications Management Software

Aspect Software announces new worldwide channel partner programme

PRESS RELEASE: Aspect Software announced the unveiling of the company’s new global channel partner programme, AspectPro. Designed to expand the market reach for Aspect’s growing portfolio, the programme will include traditional contact centre and workforce management solutions providers as well as new cloud, mobile and speciality resellers, consultants, strategic alliance partners and others. Continue reading Aspect Software announces new worldwide channel partner programme

Fonolo Named Most Promising Contact Center Technology Solution Provider By CIOReview

PRESS RELEASE: CIOReview has selected Fonolo, the company that improves the call center experience by replacing hold time with a call-back, as one of the 20 Most Promising Contact Center Technology Solution Providers.The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship. Continue reading Fonolo Named Most Promising Contact Center Technology Solution Provider By CIOReview

TNT to deliver customer service excellence from the cloud with NewVoiceMedia

PRESS RELEASE: NewVoiceMedia announced that TNT UK is using its ContactWorld solution to enhance its customer experience and improve operational efficiencies across the business. A market leader in global express, logistics and international parcel delivery services, TNT signed a two-year agreement to implement ContactWorld for Service with Salesforce integration, which replaced inflexible, on-premise software, as part of its overall business strategy to offer the best possible customer service, improve efficiencies in the contact centre and reduce operating costs. Continue reading TNT to deliver customer service excellence from the cloud with NewVoiceMedia

Brekeke Announces Addition of WebRTC Support to Brekeke PBX

PRESS RELEASE: Brekeke Software, developer of SIP software, has announced that they now support WebRTC on their new version (v3.4) of Brekeke PBX. With WebRTC support, companies or service providers can use Brekeke PBX to let their website visitors make phone calls or video calls with a single browser click. By using a WebRTC-compatible web browser, there’s no need for users to install any plug-ins or client software. Continue reading Brekeke Announces Addition of WebRTC Support to Brekeke PBX

IBM Transforms National Express Customer Experience

PRESS RELEASE: IBM and National Express Group plc announce a series of cloud-based innovations transforming the global transport operator by improving operational performance and customer experience. To stay ahead of competition and help anticipate travelers’ needs, National Express’s rail franchise c2c is using the latest mobile technology to provide real-time travel planning, and data analytics to enable better business decision-making. Continue reading IBM Transforms National Express Customer Experience

Noble Systems Announces 2015 Select Noble Users Group Conference Series

PRESS RELEASE: Noble Systems Corporation a global leader in contact center technology solutions, today announced the dates of its 2015 Select Noble Users Group (SNUG) Conference series. The theme of the 2015 events is “Powering Your Business”, a reference to how the company’s unified platform and technology solutions help its customers face complex business challenges to build more effective strategies, streamline processes, and reduce costs. Continue reading Noble Systems Announces 2015 Select Noble Users Group Conference Series

Spoken Communications to Power Avaya Hybrid Cloud Solution for Enterprise Contact Centers

PRESS RELEASE: Spoken Communications, a cloud infrastructure provider specializing in contact centre virtualization announced an agreement with Avaya, a leading provider of team and customer engagement solutions, to offer a hybrid cloud Contact Center as a Service (CCaaS) solution for enterprise contact centres. Continue reading Spoken Communications to Power Avaya Hybrid Cloud Solution for Enterprise Contact Centers

Vee24 Congratulates BaubleBar for its Retail TouchPoints 2014 Customer Engagement Award Win

PRESS RELEASE: Vee24, a provider of live video assistance solutions to leading brands including Land Rover, DFS, Fox Sports, Mattress Firm and Schuh, today congratulates its client, online jewelry business BaubleBar, for winning a 2014 Customer Engagement Award from Retail TouchPoints. The awards recognize retailers that are using creativity and innovation to deliver on the promise of customer-centricity. Continue reading Vee24 Congratulates BaubleBar for its Retail TouchPoints 2014 Customer Engagement Award Win