Although uptake for speech analytics has been slower than initially anticipated, we are finally starting to see some momentum with tangible facts and figures emerging about deliverables. Continue reading Are we finally seeing a Speech Analytics breakthrough?
PRESS RELEASE: Faced with a lack of insight into why their customers were giving the scores they were in their customer feedback surveys, P&O Ferries has turned to Feedback Ferret to help them unlock the reasons behind the scores. The world renowned ferry company needed to understand what drives customer satisfaction scores and, by acting on the insight, drive rapid improvements in customer experience. This results in immediate impact on customer retention and advocacy which in turn delivers real improvements to profitability. Continue reading Feedback Ferret helps improve the customer experience of thousands of ferry passengers
CASE STUDY: New Charter Group is a social landlord with around 19,500 homes across Greater Manchester and Nottingham and a workforce in excess of 1,000 people. With an increasingly large property portfolio, providing its tenants with quality housing services and keeping customer satisfaction levels high is essential to the long term success of the organisation. New Charter identified within its corporate plan that developing a strong customer relationship ethos, supported by a modern communications infrastructure, would achieve its key aim to improve service delivery, making a positive impact on the quality of life of its tenants. Continue reading New Charter Social Landlord Creates Happy Families with BancTec CRM System
PRESS RELEASE: Leading global mobile technology brand Nimbuzz, a New Call Telecom Group Company has announced the launch of a new call management platform, Holaa! completely developed in India by a team of 13 young developers. Holaa! is a multi-faceted call management platform, with first of the features being identification of caller’s name, it also presents the callers photo and location during an incoming call live. Continue reading After success on Chat & Mobile VoIP, Nimbuzz launches call management platform Holaa!
PRESS RELEASE: BrowseTel announced today that it has received a 2014 WebRTC Conference & Expo V Demo Ready Now Award from TMC, Systemwide Media and PKE Consulting. November 18-20, 2014, more than 16 companies presented their WebRTC solutions to a live audience filled with industry experts. Continue reading BrowseTel Receives 2014 WebRTC Conference & Expo V Demo Award
PRESS RELEASE: Rostrvm Solutions, the customer service hub software provider, has teamed up with Pythagoras to provide flexible contact centre and desktop software that’s integrated with Microsoft Dynamics CRM. Continue reading Rostrvm Solutions and Pythagoras offer MS Dynamics CRM
PRESS RELEASE: Unify, and its accredited partner, Midland Telecom, have been selected to upgrade South Staffordshire College’s entire communications infrastructure to transform the way that over 10,000 students and more than 900 staff work. Under the agreement, Midland Telecom, in partnership with Unify, will provide a full Unified Communications (UC) suite, including web collaboration, mobile conferencing and presence technology and maintenance services, to all staff across five campuses – enabling new and more dynamic ways of working and helping to enhance productivity. Continue reading Unify selected to help South Staffordshire College transform the way students