Synthetix are proud to announce our new partnership with First Contact Resolution and Insight specialists Right First Time. Assisting organisations to deliver reduced repeat contact in all channels, Right First Time has become synonymous with high performing First Contact Resolution.
Partnering with Synthetix, leading multi-channel customer service software specialists, the new business relationship will enhance both companies value proposition to existing and prospective clients, offering additional strategic solutions and services.
Trusted by some of the world’s best known brands, to transform their online customer service, Synthetix creates award winning customer service and cloud-based multi-channel customer service software that engage audiences via the web, mobile phones and social networks – all tightly integrated with a single centralised knowledge-base, improving customer satisfaction rates and reducing costs.
Michael Allen Practice Leader and Founder at Right First Time, said,We are excited about our partnership with Synthetix. Their large client base and reputation made it a very easy choice for us when it came to choosing an omni-channel customer service vendor.
Steve Richardson-Frankton, Business Development / Partner Manager at Synthetix said, The Right First Times partnership will accelerate Synthetixs market presence in First Contact Resolution projects, deliver a great all round customer experience and ensure excellent client support. We are delighted to partner with Right First Time and look forward to a long and successful partnership.