PRESS RELEASE: Hinduja Global Solutions Limited (HGS) added to its awards tally for 2014, a Silver for ‘Best Large Contact Center’ at the recently concluded global finals of the Contact Center World Awards. A repeat performer at the prestigious awards program, HGS was the winner of ‘Best Large Contact Centre’ at the EMEA finals of the program held in July this year. The recognition for Best Contact Center went to HGS’s Centre of Excellence for Customer Retention & Loyalty in Preston, UK, for delivering exceptional customer service while driving agent performance through transformational programs.
The win solidifies HGS’s position as a leader in analytics-driven sales, retention and loyalty customer service, which create competitive advantage and drive top line impact for businesses. Matthew Vallance – CEO for HGS Europe commented on the win, “We are delighted with yet another phenomenal performance at the Contact Centre World Awards. This win is further proof of our global capability to deliver transformational change for our clients through optimizing their customer experiences. It is also evidence of the soundness of our employee engagement strategy, which is boosting productivity and enhancing the quality of our interactions with customers.”
HGS’s award winning contact centre at Preston has been handling customer retention and loyalty activities for UK based telecom provider TalkTalk since 2009. In 2012, the partnership achieved a milestone when HGS entered into a transformational outsourcing agreement with TalkTalk, seeking to create a Centre of Excellence for customer retention and loyalty. Today, its team of over 400 agents are delivering extremely high retention rates for TalkTalk, while attracting new customers to its broadband and TV services.