This is a first-rate opportunity for a dynamic leader to join the management team of ‘blue-chip’ brand operating multiple sites across the U.K. My client is looking for a commercially aware Service Excellence Manager (Customer Experience/Complaints Manager) with experience across both operational management and strategic development for a customer focused organisation. Continue reading Service Excellence Manager (Yorkshire)→
PRESS RELEASE: inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces Direct Interactions will move its unique workforce and contact center model to the inContact cloud. A leader in the outsourced contact center market, the Seattle-based company needed a scalable and reliable solution for their work-from-home staff. Direct Interactions found an ideal partner for its 150 domestic agents with the customizable and scalable cloud solution from inContact. Continue reading Direct Interactions Selects inContact to Enable Distributed Workforce to Connect with Customers→
PRESS RELEASE: Telformance, a leading outreach communications and social interaction technology provider announced today the release of its TCPA compliant cell phone dialing solutions for contact centers worldwide. The release of this solution marks major advancements in a call center’s ability to ensure compliance while being able to target the ever-growing market of consumers leveraging cell phones and social media as their primary communication mediums. With the release of Click Dial, TCPA compliance the Telformance cell phone dialing solution, call centers can now rapidly engage clients on their cell phones while still maintaining he TCPA compliance . Continue reading Telformance announces the release of Click2Dial, the first truly TCPA compliant cell phone dialing solution→
PRESS RELEASE: NewVoiceMedia, a leading global provider of cloud contact centre solutions, has been named a Customer Service Department of the Year finalist in the ‘Contact Center Solution – New Version’ and ‘Contact Center Solution – New’ categories of the ninth annual Stevie® Awards for Sales & Customer Service. This recognition further distinguishes NewVoiceMedia’s cloud technology for its ability to maximise customer connections in a way that is secure, differentiated and cost effective. Continue reading NewVoiceMedia named finalist in 2015 Stevie® Award for Sales & Customer Service→
PRESS RELEASE: Avaya announced the availability of the first enterprise-class hybrid cloud services for customer and team engagement. The engagement software-as-a-service offerings leverage the VMware vCloud® Air™ platform to deliver a flexible approach to implementing enterprise communications solutions that seamlessly bridge private and public clouds. Avaya Hybrid Engagement as a Service includes Avaya Engagement Solutions and the required VMware vCloud Air resources to host the solution in a usage-based model. Continue reading Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services for Customer and Team Engagement→
PRESS RELEASE: CounterPath Corporation, a developer of award-winning over-the-top Unified Communications solutions for enterprises and operators, today announced that eircom, the largest integrated telecommunications operator in Ireland, has selected CounterPath´s Bria desktop softphone for deployment in its Customer Service call centre. Continue reading CounterPath Announces Contract with eircom→
PRESS RELEASE: Eptica announced that fast growing UK retailer The Works increased efficiency and improved the customer experience during the crucial peak retail trading season by using its multichannel customer service platform. Eptica helped the eCommerce team deliver a bumper Christmas which was up 142% year on year. The Works deployed Eptica’s email management solution in just 5 weeks, enabling it to meet the needs of customers at Christmas. Continue reading The Works delivers busiest ever Christmas with Eptica→
PRESS RELEASE: 8×8, Inc., a provider of cloud based unified communications, contact centre and collaboration services announced that it has been awarded a new patent related to its network services. On January 27, 2015, the U.S. Patent and Trademark Office issued United States Patent number 8,943,180 entitled “Server-based Service Configuration System and Approach.” Continue reading 8×8 Issued New Network Service Provider Patent by U.S. Patent and Trademark Office→
PRESS RELEASE: TelStrat, an industry-leading developer of call recording, quality management, and workforce optimization solutions announced that its Engage Record™ application is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Continue reading TelStrat’s Engage Record™ Solution for Avaya IP Office Contact Center Now Rated “Avaya Compliant”→
PRESS RELEASE: Conversocial, a leading provider of cloud-based social customer service solutions announced it has been named a top rated enterprise social media management platform in the TrustRadius Buyer’s Guide to Enterprise Social Media Management Software. Based on user reviews, Conversocial was recognized for its true high-volume, enterprise examples of social customer care, with reviewers voting its user friendly interface best to manage social customer care programs. Continue reading Conversocial Named A Top Rated Enterprise Social Media Management Platform by TrustRadius→
