PRESS RELEASE: Outbox Systems has recently solidified a strategic partnership with inContact, a well-recognized leader in cloud contact centre solutions. According to Outbox CEO Ryan Westwood, “We see tremendous opportunity with inContact, and are excited about opening another channel that has more opportunities around our core competencies.”
inContact understands the unique challenges that thousands of contact centers across the country face in the digital age. For this reason, their proprietary technologies and innovative cloud solutions allow organizations to monitor and manage multi-channel communications through one incredibly flexible platform. Customer feedback can be significantly improved by utilizing inContact’s universal cloud queue to create and manage interactions with customers via phone, chat, text, email, or social media.
inContact also boasts the best-published service level agreement in the industry, leaving little question as to the reason why they handle well over one billion calls per year. With their integrative cloud solutions, business organizations can develop more meaningful and lasting relationships with their customers and clients in real-time. They can also do this without worrying about costly hardware upgrades associated with contact equipment and personnel.
Leveraging this partnership, Outbox is able to design, build, and sell a complete enterprise contact management system from the ground up. By integrating inContact’s solutions with other CRMs, Outbox can create streamlined systems that manage all of the pertinent company and sales information an organization uses through one data pipeline in real-time. Outbox’s cloud integration solutions can now assist contact centers by creating processes that maximize organizational efficiency and significantly increase their ROI.
In addition to building a strong strategic partnership with inContact, Outbox is continuing to add additional partnerships with varying emphases and industry expertise to enhance their portfolio and continue to offer the high caliber cloud solutions that consumers need and love.