PRESS RELEASE: CIO Review magazine named VanillaSoft, a leading queue-based inside sales solution, to its list of 20 Most Promising Contact Center Technology Solution Providers 2014. The article can be found online as part of the December 15, 2014 issue of CIO Review.
VanillaSoft CEO, David Hood, commented, “I am excited to see VanillaSoft as part of this feature story on the 20 Most Promising Contact Center Technology Solution Providers. As the sales environment continues to change, VanillaSoft is able to meet the growing needs of sales organizations that are creating or increasing the size of their inside sales teams. We designed the VanillaSoft solution from the ground up specifically for the inside sales process. Each new feature and function is designed with inside sales and other sales-by-phone professionals in mind. We have seen an influx of sales teams moving from outside/field sales to inside sales, thanks to improving technologies and lower costs. Our solution addresses sales reps needs to make more effective calls in the most efficient manner through features such as queue-based routing, progressive dialing, logical branch scripting, and VoiP integration. In addition to these features, VanillaSoft provides contact centers and inside sales teams with outreach tools like email marketing and email drip for lead nurturing.”