PRESS RELEASE: 3CLogic, delivering next generation inbound, outbound and blended cloud contact centre solutions, and Coordinated Systems, Inc. (CSI), a leader in Workforce Optimization applications announced a new partnership. The strategic collaboration is designed to help address and facilitate the ongoing needs of enterprises that require a complete contact centre solution with workforce optimization tools and the added ability to interpret and act upon Voice of the Customer (VOC) data collected during client interactions.
With many companies attempting to use customer experience as a competitive differentiator, this partnership promises to deliver significant benefits including:
- Fully integrated contact center and WFO solution
- Voice of the Customer (VOC) data and speech analytics
- Advanced performance monitoring, interaction scoring, and evaluation
- Multichannel communications platform with advanced recording capabilities
- Enhanced customer experience and retention
- Reduced IT footprint and infrastructure costs
“As contact centers increasingly take on the role of relationship centers, the combined benefits of having a complete contact center solution with advanced WFO capabilities makes sense and is a win-win for both current and future clients,” states Guillaume Seynhaeve, Marketing Director at 3CLogic.
“We are truly excited about this partnership and our place in 3CLogic’s feature set”, said Rich Marcia, Marketing Director for CSI. “We’ll be able to ramp up value and deliver rapid ROI with our integrated offering.”
As businesses continue to weigh the importance of the customer experience, the combined integration between 3CLogic and CSI is expected to assist enterprises of all sizes address the ongoing needs of today’s consumer while facilitating the ability to deliver premier level service at all stages of the customer lifecycle.