LeadDesk raises €5.5 million in Series A funding

PRESS RELEASE: LeadDesk, the Finnish SaaS company serving the European call center industry, has raised €5.5 million in its first round of funding led by Dawn Capital with participation from Finnish Industry Investment in order to drive new market growth. LeadDesk was founded in 2010, has offices in eight countries, and is the Nordic market leader for outbound call center software. Continue reading LeadDesk raises €5.5 million in Series A funding

Cognia provides Saxon Weald with a new PCI cloud payment processing solution

PRESS RELEASE: Cognia, the leading global provider of secure cloud PCI payment processing solutions, has provided UK based housing association, Saxon Weald, with a new cloud PCI compliant interactive voice response payment processing solution to help provide greater protection for customers. Continue reading Cognia provides Saxon Weald with a new PCI cloud payment processing solution

AVOXI Announces a New SMS Messaging Feature, AVOXI Alerts

PRESS RELEASE: With quick and seamless messaging becoming more and more essential in the modern business world, AVOXI is excited to announce the launch of an SMS messaging product, AVOXI Alerts. AVOXI Alerts is an easy-to-use alerting product that compliments AVOXI’s virtual call center software, Smart QUEUE. By providing another channel of communications, AVOXI Alerts expands the flexibility contact centers can have to improve their customer service. Continue reading AVOXI Announces a New SMS Messaging Feature, AVOXI Alerts

Presence IVR improves Contact Center productivity with natural language and voice biometrics features

PRESS RELEASE: Presence Technology, the multichannel solutions provider for Contact Centers, has added new features in its IVR module to provide operational improvements and an easier implementation and use. Continue reading Presence IVR improves Contact Center productivity with natural language and voice biometrics features

Loway Switzerland Announces QueueMetrics Call-Center Monitoring Suite Version 15.02

PRESS Release: Loway releases this month the new version of its world renown QueueMetrics call-centre suite. QueueMetrics 15.02 is a release centred around usability and changes that make the whole call-centre monitoring and management experience richer. Continue reading Loway Switzerland Announces QueueMetrics Call-Center Monitoring Suite Version 15.02

Cirpack Expands Its Product Range with a WebRTC Solution

PRESS RELEASE: Cirpack launches its Web Real Time Communication (WebRTC) solution, including applications and a gateway embedded into the SBC product range. Cirpack’s WebRTC solution enables Telecom Operators and Service Providers to offer a bundle of IP-based communication services accessible through a mere web browser to their residential and professional customers. The services are available on their PC, tablet or smart phone, with no need to install a client module. Continue reading Cirpack Expands Its Product Range with a WebRTC Solution

New Business Growth Drives Expansion of OpenSpan Global Services

PRESS RELEASE: OpenSpan announced the expansion of its Global Services organizations as the result of increasing new client wins and existing customer expansions. An industry pioneer in desktop automation technologies that support transformation initiatives focused on driving revenue growth, customer lifetime value and operational efficiency, this move is to deliver implementation, technical and business consulting and educational services, as well as post-implementation customer support. Continue reading New Business Growth Drives Expansion of OpenSpan Global Services

Transcom appoints Ulrik Englund as CFO

PRESS RELEASE: Transcom announced that it has appointed Ulrik Englund as its Chief Financial Officer (CFO). Since 2009, Mr Englund serves as CFO of Mobile Climate Control (MCC), a wholly-owned subsidiary of Ratos AB that develops, manufactures and sells customized climate control systems for commercial vehicles. Prior to this role, Mr Englund held a number of senior finance positions at ASSA ABLOY, the largest global supplier of lock and security solutions, most recently as Group Controller. Continue reading Transcom appoints Ulrik Englund as CFO