PRESS RELEASE: Interactive Intelligence Group Inc., a global provider of software and services for communications, collaboration and customer engagement, has won the 2014 Cloud Computing Product of the Year Award for its PureCloud℠ platform. Interactive Intelligence won the award for its PureCloud℠ platform, a new cloud deployment choice for delivering enterprise-grade communications, collaboration and customer engagement services.
The Cloud Computing Product of the Year Award, presented by Technology Marketing Corp.’s Cloud Computing magazine, honors vendors with the most innovative, useful, and beneficial cloud products and services that have been brought to market in the past year.
“The Interactive Intelligence PureCloud℠ platform met our award criteria by using multitenant, distributed cloud architecture in unique ways to give customers more rapid deployment, greater reliability and unlimited scalability,” said Rich Tehrani, CEO for TMC. “Combined with its cloud services that connect employees and customers in more efficient ways, the PureCloud℠ platform demonstrates innovation and excellence within the burgeoning cloud market.”
Interactive Intelligence designed the PureCloud℠ platform to give businesses of all sizes easier and faster access to the latest communications, collaboration and customer engagement services. Built atop Amazon Web Services, it offers enterprise-grade security and compliance, and uses the latest cloud design methods for all applications and management tools to ensure ease-of-use. An open application-programming interface enables users to access services from other Web or mobile applications.
“The advancement of cloud technology has given customers dramatically better choices for HR, ERP and CRM solutions,” said Jeff Platón, chief marketing officer for Interactive Intelligence. “We saw this many years ago, but realized that despite these advances there were still no vendors offering equally innovative integrated communications, collaboration and customer engagement services from a single cloud platform. Our PureCloud℠ platform is the embodiment of what we’re calling this ‘C3′ vision and we’re investing heavily in PureCloud℠ services that will enable businesses to operate more efficiently, while improving their customer, employee and partner experiences.”
Interactive Intelligence released its first cloud service delivered by the PureCloud℠ platform last month. The enterprise collaboration service, called PureCloud Directory℠, was designed to increase productivity and enhance collaboration by enabling employees to quickly find, connect and communicate with the right person, with the right set of skills, at the right time.
Interactive Intelligence plans to release PureCloud℠ services for content management, unified communications, the contact center, and more later this year.
In addition to the PureCloud℠ platform, Interactive Intelligence offers sophisticated on-premises solutions for the contact center, unified communications and business process automation. It also offers a single-tenant cloud solution hosted from its global data centers.