Daily Archives: February 6, 2015

Jobs

Head of Retentions (East Midlands)

Job Ref: DJSG2255
Job Title: Head of Retentions (Contact Centre / Call Centre)
Location: East Midlands
Salary: To 50K + bonus / benefits

Reporting to the Head of Operations, this post is within a growing, market-leading business operating within a regulated industry sector. The postholder will carry ownership for the ongoing strategic development and day-to-day operational management of the retentions department in-line with corporate objectives. Continue reading Head of Retentions (East Midlands) →

Technology

Consumers today expect a broad range of benefits to join and stay active in loyalty schemes

By Andy Wood, Managing Director, GI Insight — Loyalty schemes are a big driver of consumer traffic, with more than 90% of UK consumers belonging to at least one programme and many holding memberships with a number of brands, research commissioned by GI Insight last year shows. The fact is loyalty programmes should not be under-estimated as a tool for retaining customers and acquiring new ones. Continue reading Consumers today expect a broad range of benefits to join and stay active in loyalty schemes →

Technology

8×8 Announces Compliance With US-EU/EEA and US-Swiss Safe Harbor Framework

PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact center solutions announced it has now been listed in the US Department of Commerce Safe Harbor Registry as having services that are in compliance with the US-EU/EEA and US-Swiss Safe Harbor Framework developed in coordination with the European Commission. Continue reading 8×8 Announces Compliance With US-EU/EEA and US-Swiss Safe Harbor Framework →

Technology

NICE Systems Announces Departure of CFO Dafna Gruber

PRESS RELEASE: NICE Systems announced that Dafna Gruber, Chief Financial Officer, has decided to leave the Company in the coming months to pursue personal interests. The Company expects to announce a successor in the next few weeks. Ms. Gruber will stay in her role at NICE until her successor is announced and fully onboard to support an orderly transition. Continue reading NICE Systems Announces Departure of CFO Dafna Gruber →

Awards, Technology

NICE Wins Two Prestigious 2015 Wall Street Letter Institutional Trading Awards for Client Service Excellence and Innovation

PRESS RELEASE: NICE Systems announced that it is the recipient of two awards from Wall Street Letter, a publication of Pageant Media, recognizing NICE, and its business unit NICE Actimize, for its stand-out client service and innovation. Now in its fourth year, the 2015 WSL Institutional Trading Awards recognize excellence among providers to the institutional trading industry, specifically rewarding brokerage firms, exchanges and financial technology companies for achievements and innovation over the past year. Continue reading NICE Wins Two Prestigious 2015 Wall Street Letter Institutional Trading Awards for Client Service Excellence and Innovation →

Market Research, Technology

Survey reveals it takes up to five people to solve one customer complaint

PRESS RELEASE: An Interactive Intelligence commissioned survey reveals the stark reality of today’s customer service industry with a staggering 79 per cent of consumers across the UK saying they have to contact between two and five people before getting a single complaint resolved. Continue reading Survey reveals it takes up to five people to solve one customer complaint →

Corporate News

Webhelp UK team join Sky and other partners to raise £50,000 for construction of school in India

PRESS RELEASE: Europe’s leading entertainment company, Sky, has teamed up with counterparts at leading customer experience provider, Webhelp UK, and other partners in a bid to raise £50,000 to fund the construction of a school in India. Continue reading Webhelp UK team join Sky and other partners to raise £50,000 for construction of school in India →