PRESS RELEASE: Aptean Respond was named as a winner of the 2015 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine. Aptean Respond provides financial institutions with a cost effective solution to improve initial customer interactions, deliver timely case resolutions and generate introspective customer service feedback. In addition, Respond easily enables financial institutions to stay in compliance with the increased scrutiny and oversight associated with Consumer Financial Protection Bureau (CFPB) regulations.
“This recognition from CUSTOMER validates the results we’ve achieved with our global customers in helping to provide a better customer experience and drive retention,”
said Matt Keenan, vice president, CRM product management. “Respond fills a significant gap left by basic CRM systems by providing a better way for banks, insurers and lenders to manage agent workflow and analyze the root causes of complaints. Aptean Respond gives financial institutions the right technology to quickly resolve issues in a manner that drives customer satisfaction and builds loyalty.”
The 2015 CUSTOMER Product of the Year Award—recognized in the January/February issue —recognizes vendors that are advancing the Call Center, CRM and Teleservices industries and enabling their clients to meet and exceed the expectations of their customers.
“Without exception all of the winning companies have proven their dedication to quality in solutions that benefit the customers’ overall experience as well as ROI for companies that
use them,” said Rich Tehrani, CEO of TMC Media.